Communication and Negotiation

Question 1

Can you name some principles of successful negotiation?

Answer 1

*reframe- ask questions to reframe
*be hard on the problem, not on the person
*focus on needs, not positions
*make clear agreements
*respond dont react
*establish common ground
* Engagement stype - style, time, emotions, power, yiming and pace, verbal communication, making concession.

Question 2

Explain some typical negotiation skills

Answer 2

*preparation of supporting documentation
*each party given space to repsent in a calm forum
*identify bargaining proposals and mke concessions
*bargain on the concessions made
*agree clearly and establish next steps.

Question 3

How do you take notes?

Answer 3

• note attendees
  *address previously discussed business
  *make notes of everything discussed
  *distribute copies accordingly