Communication and negotiation Flashcards
What are types of communication
“Oral
Written
Non verbal”
How has the pandemic changed the way we communicate
“It has increased Teams meetings.
Phone conversations etc meaning we have to be able to communicate through the medium of teams”
How would you prepare for a negotiation
“Understand client position
Understand contractor position
Understand what lead to this position
Don’t make assumptions
Identify common ground
Have a fair result in mind
prepare “
Give me an example of a negotiation you have been involved in
“on WFD agreeing post contract variation
I identified what I think was a fair cost
negotiated with the contractor
understood their position and found a common ground for agreement”
How do you communicate with clients?
typically through phone call, email and face to face at meetings
What does the out-turn of a successful negotiation look like?
where the negotiation is settled with the best outcome for both parties if possible
