Communication Flashcards
1
Q
non-verbal communication
A
- body language
- gestures
- physical distance
- facial expressions
- touch and smell
2
Q
effective communication
A
-exists when the listener receives, interprets and understands the message that was
intended from the speaker.
3
Q
listener/receiver attributes
A
- dont be preoccupied with own thoughts, plans and dreams
- dont be busy thinking up reply during talk
- Dont let the way the message is conveyed distract you.
- Ask when you dont understand
- Dont engage in other activities whilst listening
- Dont let background distractions bother you.
4
Q
active listening
A
- replying, smiling, head nodding
- Means you are constantly trying to understand what the speaker is thinking,
feeling or wanting before responding with your reply message.
5
Q
working collaboratively
A
- groups are defined as collections of individuals who relate to one another in such a way that there is interdependence between them.
- good listening skills are essential to effective group work.
6
Q
assertive communication
A
- involves honestly expressing opinions and feelings in a way that does not infringe on the right of others.
- Involves three steps
- Saying something that shows you are trying to understand the other persons position
- Stating the problem and what you want to change
- Making a specific statement about what you want to change
- Body language and tone are important.
7
Q
TYPES OF HEARING LOSS
A
conductive hearing loss - caused by problems in the outer or middle ear that
prevent sound from being conducted to the inner ear and hearing nerves.
Sensorinueral hearing loss - caused due to a problem in the cochlea, it can be
present at birth.
8
Q
Robinson’s social skills
A
- Shaking hands
- Forms of address
- Politeness
9
Q
LEVELS OF COMMUNICATION
FOUR MAIN TYPES
A
- FACTS, KNOWLEDGE & INFORMATION
- THOUGHTS AND BELIEFS
- FEELINGS AND EMOTIONS
- FORMAL AND POLITE
