Communication Flashcards
Exchange of information between two parties
Communication
Elements of Communication: Encoder (Message)
Sender
Elements of Communication: Decoder (Message)
Receiver
Elements of Communication: A method to send message.
Channel
Elements of Communication: Actual Message
Content
Elements of Communication: Where? How?
Context
Types of Communication: Words
Verbal
Types of Communication: Written
Verbal
Types of Communication: Spoken
Verbal
Types of Communication: Sign Language
Verbal
Types of Communication: Needs interpretation
Non-Verbal
Types of Communication: Emphasize, Contradict, Substitute
Non-Verbal
Types of Communication: This is Vague
Non-Verbal
BPD
Bipolar Personality Disorder
EUPD
Emotional Unstable Personality Disorder
FPPEKT
Facial Expression
Proxemics
Paralanguage
Eye Contact
Kinesics
Touch
rate, intonation, volume
Proxemics
Distance Zone: (0-18inch) Relationship
Intimate Zone
Distance Zone: (18-36inch) Family and Friends
Personal Zone
Distance Zone: (4-12ft) Doctor or talking to a receptionist in a 5-star hotel
Social Zone
Distance Zone: (12-25ft)
Public Zone
The words that you say can change its meaning depends on how you say it. with tone, rate, and volume
Paralanguage
Don’t stare, patient can be anxious
Eye Contact
Body Language
Kinesics
