Communication Flashcards
Exchange of information between two parties
Communication
Elements of Communication: Encoder (Message)
Sender
Elements of Communication: Decoder (Message)
Receiver
Elements of Communication: A method to send message.
Channel
Elements of Communication: Actual Message
Content
Elements of Communication: Where? How?
Context
Types of Communication: Words
Verbal
Types of Communication: Written
Verbal
Types of Communication: Spoken
Verbal
Types of Communication: Sign Language
Verbal
Types of Communication: Needs interpretation
Non-Verbal
Types of Communication: Emphasize, Contradict, Substitute
Non-Verbal
Types of Communication: This is Vague
Non-Verbal
BPD
Bipolar Personality Disorder
EUPD
Emotional Unstable Personality Disorder
FPPEKT
Facial Expression
Proxemics
Paralanguage
Eye Contact
Kinesics
Touch
rate, intonation, volume
Proxemics
Distance Zone: (0-18inch) Relationship
Intimate Zone
Distance Zone: (18-36inch) Family and Friends
Personal Zone
Distance Zone: (4-12ft) Doctor or talking to a receptionist in a 5-star hotel
Social Zone
Distance Zone: (12-25ft)
Public Zone
The words that you say can change its meaning depends on how you say it. with tone, rate, and volume
Paralanguage
Don’t stare, patient can be anxious
Eye Contact
Body Language
Kinesics
Listening attentively to what the patient is saying (verbal and non-verbal)
Active Listening
SOLER
Sit Squarely
Open body position/posture
Lean towards the patient
Eye Contact
Relax
5 types of Touch:
Functional
Social Polite
Friendship Warmth
Love Intimacy
Sexual Arousal
Types of Touch: doing nursing procedure
Functional
Types of Touch: Palpating HR
Functional
Types of Touch: Nagmamano/bless sa lola at lolo
Social Polite
Types of Touch: Shaking hands in business
Social Polite
Types of Touch: BFF Holding Hands
Friendship Warmth
Types of Touch: Hugging a friend
Friendship Warmth
Types of Touch: Touch that you do with your loved ones
Love Intimacy
Types of Touch: Hugging Parents
Love Intimacy
Types of Touch: Kissing in Wedding
Love Intimacy
