Communication

Question 1

4 main types of communication

Answer 1

Instrumental Communication - Obtain information

Informative communication - explain something/understand

Ritual communication - reinforced social bonds (good morning)

Persuasive communication - modifying another’s action

Question 2

Non Verbal Communication

Answer 2

Signals without words/subtle/subconscious

Add emphasis to verbal communication/reduce ambiguity

75% of all communication involves non verbal elements

Question 3

Implicit

Answer 3

Meaning not clearly states implying a meaning

Maybe/up to you

Question 4

Explicit

Answer 4

Clearly stated no doubt about meaning

Question 5

Intrapersonal conflict

Answer 5

Internal conflict - battling yourself when making a decision

“Do i quickly grab food before the teacher comes back”

Question 6

Interpersonal conflict

Answer 6

Conflict between two people

Could be a fight or argument

Question 7

Countermeasures to conflict

Answer 7

Inquiry
Active listening
Advocacy
Feedback
Meta - communication
Negotiation