Comm basics Flashcards
1
Q
Empathy
A
Ability to imagine yourself in another persons place and to understand the other person feelings, ideas, desires, and actions
2
Q
Sympathy
A
Harmony of or agreement in feeling, as between persons or on the part of one person with respect to another
3
Q
Stages of empathy
A
- Cognitive stage: getting into the position of the other person
- Crossing over stage: PT/PTA can feel himself/herself as the patient, living in the patient’s world
- Coming back to own feelings stage: PT/PTA comes back to his/her own person and feels a special alliance
4
Q
Why is empathy important?
A
- listen better to pt
- form therapeutic partnerships
- becoming actively engaged in pt’s care
- facilitation of effective interventions
- involving pt in his/her own care
- establishes a positive, trusting environment
5
Q
Therapeutic relationship
A
- eye contact
- introductions
- your role
- informed consent
- maintain active communication
6
Q
Verbal communication success
A
- how the material is presented
- attitude of the provider
- tone and volume of presenter’s voice
- the degree to which pt listens, including the pt’s mental status
7
Q
6 Cs
A
Clear Complete Concise Consistent Correct Courteous
8
Q
Body language
A
Uncrossed limbs - upright position - eye level
9
Q
Listening skills
A
- active
- genuinely interested
- restate ambiguous information
- dont interrupt
- watch for non-verbal cues
- watch YOUR OWN non-verbal cues
10
Q
SBAR
A
Situation: give succienct overview
Background: state pertinent history
Assessment: summarize facts
Recommendation: what’s next?
11
Q
AIDET
A
Acknowledge Introduce Duration Explain Thank you
