Clinical Communication Forum II Flashcards
What are the conditions for genuine rapport?
1 - Mutual attentiveness.
2 - Positivity.
3 - Co-ordination.
Describe the empathetic response in 3 steps.
1 - Identify the emotion.
2 - Identify the source of emotion.
3 - Respond in a way that shows that you see the connection between 1 and 2.
What is a cue?
A verbal or non-verbal hint which suggests an underlying emotion which would need clarifying by the healthcare professional.
List 5 barriers to communication.
1 - Physical / environmental.
2 - Psychological.
3 - Language / semantic.
4 - Cross-cultural.
5 - Organisational.
List 3 examples of physical barriers to communication.
1 - Office layout.
2 - Noise.
3 - Technology.
List 3 examples of psychological barriers to communication.
1 - Emotion.
2 - Trust.
3 - Distraction.
List 2 examples of language / semantic barriers to communication.
1 - Language difference.
2 - Educational (understanding of meaning).
List 2 examples of cross-cultural barriers to communication.
1 - Cultural norms.
2 - Perceptions of practice.
List 3 examples of organisational barriers to communication.
1 - Time pressures.
2 - Targets.
3 - Disconnect between departments / teams.
What does ICE stand for and what is it used for?
- Ideas, concerns, expectations.
- Addressing these points identifies what the patient wants to get out of the consultation.
What are the 5 Roger Neighbour checkpoints for consultations?
1 - Connect.
2 - Summarise.
3 - Handover.
4 - Safety net.
5 - House keeping.
List the stages of the Calgary-Cambridge guide.
1 - Initiate the session.
2 - Gather information.
3 - Physical examination.
4 - Explanation and planning.
5 - Close the session.
List 4 communication challenges with end of life dialogues.
1 - Emotional responses.
2 - Discussing personal and cultural beliefs.
3 - Managing ethical dilemmas.
4 - Information giving (prognosis, treatments, support).
