Client Care Level 2 Flashcards
Tell me about an example of how you have provided good client care ?
Tell me about an example of when you have provided a high standard of service to a client?
How have you dealt with an unrealistic client deadline
How have you dealt with unrealistic client expectations
Tell me about the approach you have taken when dealing with a non-technical lay client
Tell me about the approach that you have taken when dealing with a client with a high level of property knowledge
How have you established a client’s objectives
How have you confirmed a clients brief
How have you established a scope of services
How have you calculated fees for professional services?
How have you compiled an appointment document
How have you established project stakeholders and their status within a project?
How have you set up communication systems with a client and stakeholders?
How have you issued reports to a client?
How have you dealt with a complaint?
How have you measured KPIs?
How have you analysed the data gathered through the client briefing process and formulated a detailed client brief?
Explain how you ensure your client understands the implications of your fee proposal letter?
How have you ensured that the fee and terms meet the requirements of the client and your organisation?
What additional fees are included in your proposal?
How does your clients level of knowledge of construction impact your approach to client care?
How do you support the change management process?
What additional support is required when delivering projects for local authorities?
