Citizen Property Damage

Question 1

Citizen Property Damage SOP:

Answer 1

• SOP 01.09.11
  
  • Liability Incident Reporting

Question 2

Citizen Property Damage required steps:

Answer 2

Issue: Citizen Property Damage

Immediate Actions

• Place the unit out of service

Investigate

• Citizen name, address, phone number, statement
• Witness statements with name, contact information
• Photos
• Review personnel files
• Review SOP 01.09.11 Liability Incident Reporting
• Review station policies

Notify

• Battalion Management Team (BC and EMS Supervisor)
• Uniformed Fire Officer
• Volunteer Chief/President if applicable

Document

• Supervisors notes (names, date, time)
• Risk 05- Citizen Property Damage Report
• FRD-317-Narrative Statement form from all witnesses
• FRD-072 Vehicle Accident, Non-Collision Damage, and Portable Equipment Loss/Damage form

Follow up

• Attempt to restore property to the best of ability after photographed
• Advise the owner to contact County Risk Management Division for further information regarding the claim
• Recommend progressive discipline to BC as appropriate
• Repair/replace faulty equipment
• Delegate training for the shift to LT or Master Technician on SOPs, station policies, and ways to prevent future occurrences
  
  • Review training in 3 working days, have the training delivered in 6 working days