Citizen Injury

Question 1

Citizen Injury SOP:

Answer 1

• SOP 01.09.11
  
  • Liability Incident Reporting

Question 2

Citizen Injury required steps:

Answer 2

Issue: Citizen Injury

Immediate Actions

• Provide medical treatment
• Call for EMS response

Investigate

• Citizen name, address, phone number, statement
• Witness statements with name, contact information
• Photos
• Review SOP 01.09.11 Liability Incident Reporting

Notify

• Battalion Management Team (BC and EMS Supervisor)
• Safety Officer
• Uniformed Fire Officer

Document

• Supervisors notes (names, date, time)
• Risk 06-Citizen Injury Report (Risk 07 in the SOP, Risk 06 on the form)
• FRD-317-Narrative Statement form from all witnesses and employees
• FRD-075-Significant Incident Report by end of 24 hour shift (if applicable)
• FRD-072-If caused by equipment or hose failure
• Log book, Citizen full legal name and where injury occurred

Follow up

• Recommend progressive discipline to BC as appropriate
• If caused faulty equipment
  
  • Turn over to Safety Officer
  • Obtain loaner
• Delegate training for the shift to LT or Master Technician on SOPs, station policies, and ways to prevent future occurrences
  
  • Review training in 3 working days, have the training delivered in 6 working days