Chapter9- Administrative Functions Flashcards
In the revision process how many alternative options should be generated?
2
What is it called when the authority delegated to the fire officer to implement organizational policies and procedures
Order
What is not based on a policy or procedure, it is more a nature of request?
Directive
What is the focus of the customer satisfaction survey?
Quality of the service being provided
What is the return rate for a survey?
70%
What are the six steps to the budgeting process
Planning, preparation, implementation, monitoring, evaluation, and revision
Which Grant is designed to assist fire departments in protecting the health and safety of the public from fire hazards
Assistance to firefighters Grant
What event allows the customer to be involved in the decision-making process
Meetings
How long before the current fiscal year ends does the budget process again
3 to 5 months
What is a basic need of the external customer
Protection of life
What type of customer wants both tangible and intangible benefits including fair compensation, reasonable benefits, and position security
Internal customers
What type of customer has the basic needs of protection of their lives and property
External customers
Stakeholders main concern is retaining what
Political power
What a Vante allows customers to be involved in the decision-making process
Meetings
What type of interview is an opportunity for a supervisor to learn from employees if changes are needed in the work environment, policies, or work related issues
Informal interview
