Chapter3-Supervision Flashcards
What is the process of directing, overseeing, and controlling the activities of other individuals?
Supervision
What refers to administration in control of projects, programs, situations, or organizations
Management
What is the act of being a team player while working toward a common goal?
Following
Activities in the fire/EMS world can be categorized into what three levels?
Fire EMS response, preparation for response, and organizational duties
What are some preparation activities officers can use to meet priorities?
Mental preparation for emergency response, direct preparation for emergency response, and application of organizational goals
How can goals and objectives of non-emergency project be accomplished?
Pass on, written test sheet, or creating graphs and timelines that are posted in the station
What are three ways supervisors can involve employees in the process of establishing goals and objectives?
Having employees accomplish a task, delegate tasks, and use Democratic leadership principles
Groupings of people with a common purpose of completing specific objectives within the organization are called what?
Work group
What is the process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group?
Team building
What are the five developmental stages of a group
forming, storming, forming, performing, and adjourning
What are some basic principles of an officer should adhere to?
Communicate with each member how they fit into the team, frequent meetings, work with the members on personal goals and objectives, encouragement, and all honesty
Which method of creating job interest is an informal process of giving motivational direction
Coaching
