Chapter8- Written Communications

Question 1

What helps the writer establish the logical flow of the material?

Answer 1

Outline

Question 2

Besides memos and emails what constitutes the bulk of writing produced by most company officers?

Answer 2

Reports

Question 3

Narrative reports are written in what form?

Answer 3

Essay form

Question 4

What is a footnote?

Answer 4

Footnotes keep all the information on the same page and make it easier for a reader to find

Question 5

What is an end note?

Answer 5

Endnotes have the advantage of keeping all the notes and citations together in one list at the end of the paper

Question 6

What type of report focuses on why a certain course of action was taken or should be taken?

Answer 6

Justification report

Question 7

What type of report states the problem, provides a variety of solutions, and then recommends the best solution based on the available criteria?

Answer 7

Recommendation report

Question 8

What type of report provides an overview of the current status of a project?

Answer 8

Progress report

Question 9

What type of report combines the two forms into one by providing justification for the project, describing the steps to complete the project, and including justification for any changes in the project development

Answer 9

Progress and justification report

Question 10

What report describes a process, project, or item that gives the audience a detailed image of the subject?

Answer 10

Description report

Question 11

Memos or quick and easy messages that answer what six questions?

Answer 11

What, where, when, who, why, and how

Question 12

What outlines activities proposed for a meeting or event?

Answer 12

Agenda

Question 13

What are the accurate records of the topics covered, decision is made, and assignments given during meetings?

Answer 13

Minutes

Question 14

What two forms can a press release be written in?

Answer 14

Outline or narrative

Question 15

In a press release you should limit sentence length to know more than how many words

Answer 15

20

Question 16

In a press release you should use no more then how many lines per paragraph?

Answer 16

4-5

Question 17

Executive summary should be no longer than?

Answer 17

Two pages

Question 18

The average paragraph should be no longer than?

Answer 18

75 to 125 words

Question 19

What sentence of the press release should be used to summarize all information?

Answer 19

First sentence

Question 20

What should be the maximum number of pages of a press release

Answer 20

2

Question 21

What is the first up in writing any document?

Answer 21

Determine the audience, scope, and purpose

Question 22

What is an audience

Answer 22

Who the letter is being written to

Question 23

What is the scope?

Answer 23

The subject or topic and how broad or narrow the focus is

Question 24

Where should the scope be stated?

Answer 24

In the thesis statement of the document

Question 25

What is the thesis statement

Answer 25

Main idea of the speech

Question 26

What is the purpose of a document?

Answer 26

Why the letter is being written

Question 27

What form should be used with headings in an outline format?

Answer 27

Parallel if it all possible

Question 28

What does the conclusion of an outline due?

Answer 28

Summarize the main points and includes a call to action

Question 29

What are visual reference points that indicate a subdivision of the topic for the reader?

Answer 29

Paragraph

Question 30

Every paragraph should contain what?

Answer 30

A topic sentence

Question 31

What allows all the notes to be on one page and contain extra information

Answer 31

End notes

Question 32

What is the minimum number of points that must be placed under each heading

Answer 32

2

Question 33

Out of the styles of letters what is considered a sales letter

Answer 33

Promotion

Question 34

What type of report is a station location report

Answer 34

Recommendation

Question 35

Which part of the letter contains the company return address

Answer 35

Heading

Question 36

What section of a letter consist of the company letterhead or return address

Answer 36

Heading

Question 37

What part of the letter includes the date, address block of the recipient, attention line and salutation

Answer 37

Opening

Question 38

What portion of the letter contains the message and is divided into introduction, body, and conclusion

Answer 38

Body

Question 39

What part of the letter contains the complementary closing and the riders signature, name, and title

Answer 39

Closing

Question 40

What is it called wind text must be printed or typed rather than in script

Answer 40

Legibility

Question 41

What is it called when times, addresses, names, quantities, and events must be correct

Answer 41

Accuracy

Question 42

What is it called when all available information must be included

Answer 42

Completeness

Question 43

What is it called when text must express facts and not opinions

Answer 43

Objectivity

Question 44

Budget request, purchased recommendations, and after action reports are all what types of reports

Answer 44

Justification reports

Question 45

A station location report is what type of report

Answer 45

Recommendation

Question 46

The development of a health and fitness program is what type of report

Answer 46

Progress

Question 47

Describing a new apparatus design or the steps necessary to implement a rapid intervention team policy or what types of reports

Answer 47

Description