Chapter8- Written Communications Flashcards
What helps the writer establish the logical flow of the material?
Outline
Besides memos and emails what constitutes the bulk of writing produced by most company officers?
Reports
Narrative reports are written in what form?
Essay form
What is a footnote?
Footnotes keep all the information on the same page and make it easier for a reader to find
What is an end note?
Endnotes have the advantage of keeping all the notes and citations together in one list at the end of the paper
What type of report focuses on why a certain course of action was taken or should be taken?
Justification report
What type of report states the problem, provides a variety of solutions, and then recommends the best solution based on the available criteria?
Recommendation report
What type of report provides an overview of the current status of a project?
Progress report
What type of report combines the two forms into one by providing justification for the project, describing the steps to complete the project, and including justification for any changes in the project development
Progress and justification report
What report describes a process, project, or item that gives the audience a detailed image of the subject?
Description report
Memos or quick and easy messages that answer what six questions?
What, where, when, who, why, and how
What outlines activities proposed for a meeting or event?
Agenda
What are the accurate records of the topics covered, decision is made, and assignments given during meetings?
Minutes
What two forms can a press release be written in?
Outline or narrative
In a press release you should limit sentence length to know more than how many words
20
In a press release you should use no more then how many lines per paragraph?
4-5
Executive summary should be no longer than?
Two pages
The average paragraph should be no longer than?
75 to 125 words
What sentence of the press release should be used to summarize all information?
First sentence
What should be the maximum number of pages of a press release
2
What is the first up in writing any document?
Determine the audience, scope, and purpose
What is an audience
Who the letter is being written to
What is the scope?
The subject or topic and how broad or narrow the focus is
Where should the scope be stated?
In the thesis statement of the document
What is the thesis statement
Main idea of the speech
What is the purpose of a document?
Why the letter is being written
What form should be used with headings in an outline format?
Parallel if it all possible
What does the conclusion of an outline due?
Summarize the main points and includes a call to action
What are visual reference points that indicate a subdivision of the topic for the reader?
Paragraph
Every paragraph should contain what?
A topic sentence
What allows all the notes to be on one page and contain extra information
End notes
What is the minimum number of points that must be placed under each heading
2
Out of the styles of letters what is considered a sales letter
Promotion
What type of report is a station location report
Recommendation
Which part of the letter contains the company return address
Heading
What section of a letter consist of the company letterhead or return address
Heading
What part of the letter includes the date, address block of the recipient, attention line and salutation
Opening
What portion of the letter contains the message and is divided into introduction, body, and conclusion
Body
What part of the letter contains the complementary closing and the riders signature, name, and title
Closing
What is it called wind text must be printed or typed rather than in script
Legibility
What is it called when times, addresses, names, quantities, and events must be correct
Accuracy
What is it called when all available information must be included
Completeness
What is it called when text must express facts and not opinions
Objectivity
Budget request, purchased recommendations, and after action reports are all what types of reports
Justification reports
A station location report is what type of report
Recommendation
The development of a health and fitness program is what type of report
Progress
Describing a new apparatus design or the steps necessary to implement a rapid intervention team policy or what types of reports
Description
