Chapter13-Human Resources

Question 1

What are the five different conflict management styles?

Answer 1

Avoiding conflict, accommodating conflict, forcing conflict, negotiating conflict, and collaborating conflict

Question 2

Which behavior occurs when people hide their own emotions so that others do not know how they feel

Answer 2

Passive behavior

Question 3

What type of behavior occurs when people express their emotions openly about using threatening behaviors towards people or objects which results in the violation of others rights

Answer 3

Aggressive behavior

Question 4

What type of behavior occurs when people express their emotions honestly and defend the rights without hurting others?

Answer 4

Assertive behavior

Question 5

What management style is taking a nonassertive or passive approach when people deny that a problem exist, refused to take a stand on the situation, or mentally or physically with drawl from the situation

Answer 5

Avoiding conflict

Question 6

What is the result of avoiding conflict?

Answer 6

Lose lose because the conflict is never resolved

Question 7

What management style is appeasing other person about possibly giving into their positions?

Answer 7

Accommodating conflict

Question 8

What is the result of accommodating conflict

Answer 8

Lose win situation because the second person’s needs are met at the expense of the first person’s

Question 9

What conflict management style is relying on an aggressive and uncooperative approach

Answer 9

Forcing conflict

Question 10

Forcing conflict resolved soon what?

Answer 10

Win lose situation where relationships are damaged and animosity builds

Question 11

What conflict management style is reaching a compromise solution that all parties can agree upon

Answer 11

Negotiating conflict

Question 12

What conflict management style is sharing of information openly and honestly which usually results in the best solution to the conflict

Answer 12

Collaborating conflict

Question 13

What conflict management style involves the personal interest of the parties involved and the best interest of the organization, community, or service area

Answer 13

Collaborating conflict

Question 14

How is vacation we’ve accrued

Answer 14

Based on the length of service and the labor management agreement

Question 15

When do you most vacation request take place

Answer 15

Beginning of the calendar year and are granted on seniority and rank

Question 16

When can and advanced sick leave be granted?

Answer 16

If an employee has a surgery or a valuation

Question 17

What type of leave is granted by some cities for doctors appointments, examinations, surgery, rehab, or counseling under the EAP program

Answer 17

Wellness leave

Question 18

What is substance abuse?

Answer 18

Abuse of alcohol or drugs

Question 19

What percentage of firefighters nationwide actively abuse alcohol or drugs?

Answer 19

10%

Question 20

I AFF states that over what percent of firefighters have used alcohol or drugs

Answer 20

75%

Question 21

What is an indication of a serious problem that an employee is having trouble coping with the stress of the job or outside issues and does not come to work

Answer 21

Absenteeism

Question 22

Behavior management involves whatfrom the officer

Answer 22

Conflict management and discipline activities

Question 23

When does conflict occur

Answer 23

When people are in opposition or disagreement

Question 24

What are the three types of behaviors?

Answer 24

Passive, aggressive, assertive

Question 25

What are the six steps to conflict resolution?

Answer 25

Identify the problem, defined the problem, list alternative options, determine the right response, conferred the decision to an action, and test the decision

Question 26

When the support of others is not important to the outcome of the decision officers can use what style of conflict management

Answer 26

Forced