Chapter13-Human Resources Flashcards
What are the five different conflict management styles?
Avoiding conflict, accommodating conflict, forcing conflict, negotiating conflict, and collaborating conflict
Which behavior occurs when people hide their own emotions so that others do not know how they feel
Passive behavior
What type of behavior occurs when people express their emotions openly about using threatening behaviors towards people or objects which results in the violation of others rights
Aggressive behavior
What type of behavior occurs when people express their emotions honestly and defend the rights without hurting others?
Assertive behavior
What management style is taking a nonassertive or passive approach when people deny that a problem exist, refused to take a stand on the situation, or mentally or physically with drawl from the situation
Avoiding conflict
What is the result of avoiding conflict?
Lose lose because the conflict is never resolved
What management style is appeasing other person about possibly giving into their positions?
Accommodating conflict
What is the result of accommodating conflict
Lose win situation because the second person’s needs are met at the expense of the first person’s
What conflict management style is relying on an aggressive and uncooperative approach
Forcing conflict
Forcing conflict resolved soon what?
Win lose situation where relationships are damaged and animosity builds
What conflict management style is reaching a compromise solution that all parties can agree upon
Negotiating conflict
What conflict management style is sharing of information openly and honestly which usually results in the best solution to the conflict
Collaborating conflict
What conflict management style involves the personal interest of the parties involved and the best interest of the organization, community, or service area
Collaborating conflict
How is vacation we’ve accrued
Based on the length of service and the labor management agreement
When do you most vacation request take place
Beginning of the calendar year and are granted on seniority and rank
When can and advanced sick leave be granted?
If an employee has a surgery or a valuation
What type of leave is granted by some cities for doctors appointments, examinations, surgery, rehab, or counseling under the EAP program
Wellness leave
What is substance abuse?
Abuse of alcohol or drugs
What percentage of firefighters nationwide actively abuse alcohol or drugs?
10%
I AFF states that over what percent of firefighters have used alcohol or drugs
75%
What is an indication of a serious problem that an employee is having trouble coping with the stress of the job or outside issues and does not come to work
Absenteeism
Behavior management involves whatfrom the officer
Conflict management and discipline activities
When does conflict occur
When people are in opposition or disagreement
What are the three types of behaviors?
Passive, aggressive, assertive
What are the six steps to conflict resolution?
Identify the problem, defined the problem, list alternative options, determine the right response, conferred the decision to an action, and test the decision
When the support of others is not important to the outcome of the decision officers can use what style of conflict management
Forced
