Chapter26-HR 2

Question 1

What is the guiding force for responders in performing their duties based on what others expect from them

Answer 1

Role expectations

Question 2

How many essential characteristics are there in every group

Answer 2

5

Question 3

What allow subordinates to build into their memory the information that they are trying to apply

Answer 3

Questioning process

Question 4

What results when wages and working conditions are substandard

Answer 4

Resentment

Question 5

What occurs when there is a lack of knowledge of the job requirements and or rules of conduct

Answer 5

Ignorance

Question 6

What is caused by personal problems on or off the job that affect their job performance

Answer 6

Stress

Question 7

What does behavior management begin with

Answer 7

Prevention

Question 8

At what point is the group a true team and begin to start working together as a unit

Answer 8

Performing

Question 9

How many essential characteristics are there in every group

Answer 9

5

Question 10

What is a number of people who share certain traits, interact with each other, except rights and obligations as members of the group, and share a common identity

Answer 10

Group

Question 11

What is two or more persons who interact with regard to common goals

Answer 11

Group

Question 12

What is the difference between a formal group and in informal group

Answer 12

Formal group defined goals in writing where an informal group takes on a less formal manner

Question 13

What are five essential characteristics of a group

Answer 13

Common interest, group image, sense of continuity, shared values, and different roles

Question 14

What is the term used when a member of the groups interest change over time

Answer 14

Transitory

Question 15

What is the biggest factor in loss of personnel in support of the unit

Answer 15

Loss of motivation

Question 16

What is it called when members recognize the existence of their group and take pride in it

Answer 16

Group image

Question 17

A positive group image is often called Espitia de corps which means?

Answer 17

Common spirit

Question 18

How are leaders of formal groups chosen

Answer 18

By election or assignment

Question 19

What is one form of informal rules or guidelines within a group

Answer 19

Tradition

Question 20

What effect within the group produces the total that is greater than the sum of all of its parts

Answer 20

Synergistic effect

Question 21

When the group is in the forming stage what is the best leadership style

Answer 21

Directive

Question 22

How should the leader lead well the group is in the storming stage

Answer 22

Supportive and actively listen

Question 23

What should a supervisor do when the group is in the performing stage

Answer 23

Work hard to maintain equality and team spirit

Question 24

What should the officer do when the group is in the adjournment phase

Answer 24

Acknowledge the groups achievements

Question 25

What is a one on one sessions were officers can set expectations boundaries positively

Answer 25

Counseling

Question 26

What is it called when a company officer guys the individual member through any new activities, reinforces correct behaviors, and redirects incorrect behavior

Answer 26

Coaching

Question 27

What is it called when an officer of signs are more experienced member to work with the new member to improve performance

Answer 27

Peer assistance

Question 28

What are the four steps to the coaching model

Answer 28

Describe the current level of performance, describe the desired level of performance, gain a commitment for change, and follow up the commitment

Question 29

Feedback and questioning help with what process

Answer 29

Coaching

Question 30

What allows subordinates to stop, think, and recall or build into memory the info that they are attempting to apply

Answer 30

Questioning

Question 31

What is the term used to describe someone who is equal in status either socially or psychologically to another

Answer 31

Peer

Question 32

What are the general probationary period is for newly hired employees

Answer 32

6, 12, 18 months

Question 33

What are the two types of discipline

Answer 33

Negative and positive

Question 34

What is the type of discipline that results when management establishes a reasonable rules of conduct applied fairly and consistently

Answer 34

Positive discipline

Question 35

What type of discipline involves corrective action when an employee disobeys establish rules

Answer 35

Negative discipline

Question 36

Boredom, stress, resentment, and ignorance are all examples of

Answer 36

Reasons why people break the rules

Question 37

What is the format for a written reprimand

Answer 37

Description of what happened, description of what the employees doing to violate the policy, review of policy and consequences if behavior is continued, and a copy of the statement given to the employee