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Captain's Test > Chapter26-HR 2 > Flashcards

Chapter26-HR 2 Flashcards

1
Q

What is the guiding force for responders in performing their duties based on what others expect from them

A

Role expectations

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2
Q

How many essential characteristics are there in every group

A

5

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3
Q

What allow subordinates to build into their memory the information that they are trying to apply

A

Questioning process

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4
Q

What results when wages and working conditions are substandard

A

Resentment

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5
Q

What occurs when there is a lack of knowledge of the job requirements and or rules of conduct

A

Ignorance

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6
Q

What is caused by personal problems on or off the job that affect their job performance

A

Stress

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7
Q

What does behavior management begin with

A

Prevention

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8
Q

At what point is the group a true team and begin to start working together as a unit

A

Performing

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9
Q

How many essential characteristics are there in every group

A

5

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10
Q

What is a number of people who share certain traits, interact with each other, except rights and obligations as members of the group, and share a common identity

A

Group

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11
Q

What is two or more persons who interact with regard to common goals

A

Group

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12
Q

What is the difference between a formal group and in informal group

A

Formal group defined goals in writing where an informal group takes on a less formal manner

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13
Q

What are five essential characteristics of a group

A

Common interest, group image, sense of continuity, shared values, and different roles

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14
Q

What is the term used when a member of the groups interest change over time

A

Transitory

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15
Q

What is the biggest factor in loss of personnel in support of the unit

A

Loss of motivation

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16
Q

What is it called when members recognize the existence of their group and take pride in it

A

Group image

17
Q

A positive group image is often called Espitia de corps which means?

A

Common spirit

18
Q

How are leaders of formal groups chosen

A

By election or assignment

19
Q

What is one form of informal rules or guidelines within a group

A

Tradition

20
Q

What effect within the group produces the total that is greater than the sum of all of its parts

A

Synergistic effect

21
Q

When the group is in the forming stage what is the best leadership style

A

Directive

22
Q

How should the leader lead well the group is in the storming stage

A

Supportive and actively listen

23
Q

What should a supervisor do when the group is in the performing stage

A

Work hard to maintain equality and team spirit

24
Q

What should the officer do when the group is in the adjournment phase

A

Acknowledge the groups achievements

25
Q

What is a one on one sessions were officers can set expectations boundaries positively

A

Counseling

26
Q

What is it called when a company officer guys the individual member through any new activities, reinforces correct behaviors, and redirects incorrect behavior

A

Coaching

27
Q

What is it called when an officer of signs are more experienced member to work with the new member to improve performance

A

Peer assistance

28
Q

What are the four steps to the coaching model

A

Describe the current level of performance, describe the desired level of performance, gain a commitment for change, and follow up the commitment

29
Q

Feedback and questioning help with what process

A

Coaching

30
Q

What allows subordinates to stop, think, and recall or build into memory the info that they are attempting to apply

A

Questioning

31
Q

What is the term used to describe someone who is equal in status either socially or psychologically to another

A

Peer

32
Q

What are the general probationary period is for newly hired employees

A

6, 12, 18 months

33
Q

What are the two types of discipline

A

Negative and positive

34
Q

What is the type of discipline that results when management establishes a reasonable rules of conduct applied fairly and consistently

A

Positive discipline

35
Q

What type of discipline involves corrective action when an employee disobeys establish rules

A

Negative discipline

36
Q

Boredom, stress, resentment, and ignorance are all examples of

A

Reasons why people break the rules

37
Q

What is the format for a written reprimand

A

Description of what happened, description of what the employees doing to violate the policy, review of policy and consequences if behavior is continued, and a copy of the statement given to the employee

Captain's Test (17 decks)

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