Chapter26-HR 2 Flashcards
What is the guiding force for responders in performing their duties based on what others expect from them
Role expectations
How many essential characteristics are there in every group
5
What allow subordinates to build into their memory the information that they are trying to apply
Questioning process
What results when wages and working conditions are substandard
Resentment
What occurs when there is a lack of knowledge of the job requirements and or rules of conduct
Ignorance
What is caused by personal problems on or off the job that affect their job performance
Stress
What does behavior management begin with
Prevention
At what point is the group a true team and begin to start working together as a unit
Performing
How many essential characteristics are there in every group
5
What is a number of people who share certain traits, interact with each other, except rights and obligations as members of the group, and share a common identity
Group
What is two or more persons who interact with regard to common goals
Group
What is the difference between a formal group and in informal group
Formal group defined goals in writing where an informal group takes on a less formal manner
What are five essential characteristics of a group
Common interest, group image, sense of continuity, shared values, and different roles
What is the term used when a member of the groups interest change over time
Transitory
What is the biggest factor in loss of personnel in support of the unit
Loss of motivation
What is it called when members recognize the existence of their group and take pride in it
Group image
A positive group image is often called Espitia de corps which means?
Common spirit
How are leaders of formal groups chosen
By election or assignment
What is one form of informal rules or guidelines within a group
Tradition
What effect within the group produces the total that is greater than the sum of all of its parts
Synergistic effect
When the group is in the forming stage what is the best leadership style
Directive
How should the leader lead well the group is in the storming stage
Supportive and actively listen
What should a supervisor do when the group is in the performing stage
Work hard to maintain equality and team spirit
What should the officer do when the group is in the adjournment phase
Acknowledge the groups achievements
What is a one on one sessions were officers can set expectations boundaries positively
Counseling
What is it called when a company officer guys the individual member through any new activities, reinforces correct behaviors, and redirects incorrect behavior
Coaching
What is it called when an officer of signs are more experienced member to work with the new member to improve performance
Peer assistance
What are the four steps to the coaching model
Describe the current level of performance, describe the desired level of performance, gain a commitment for change, and follow up the commitment
Feedback and questioning help with what process
Coaching
What allows subordinates to stop, think, and recall or build into memory the info that they are attempting to apply
Questioning
What is the term used to describe someone who is equal in status either socially or psychologically to another
Peer
What are the general probationary period is for newly hired employees
6, 12, 18 months
What are the two types of discipline
Negative and positive
What is the type of discipline that results when management establishes a reasonable rules of conduct applied fairly and consistently
Positive discipline
What type of discipline involves corrective action when an employee disobeys establish rules
Negative discipline
Boredom, stress, resentment, and ignorance are all examples of
Reasons why people break the rules
What is the format for a written reprimand
Description of what happened, description of what the employees doing to violate the policy, review of policy and consequences if behavior is continued, and a copy of the statement given to the employee
