Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Captain's Test > Chapter22-Management Activities > Flashcards

Chapter22-Management Activities Flashcards

1
Q

What type of change is a change in the short or long range plan of the organization?

A

Strategic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What type of change in the organizational design of the organization may consist of unifying the command structure, division of labor, or size of the workforce

A

Structure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What type of change may include the addition of new equipment, apparatus, and communication systems

A

Technology

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What type of change in the skills, performances, attitudes, behaviors, or cultures of the workforce are made to me the force of change

A

People

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The contemporary management theory suggests that a higher span of control can extend to how many subordinates per supervisors

A

15 to 25

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

When was force Field analysis developed by Kurt Lewin

A

1950

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the three skills every effective manager must possess,

A

Technical skills, human and communication skills, and conceptual and decision-making skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What skill uses methods and techniques to perform certain tasks as a manager such as computer skills, knowledge of laws, codes, ordinances, and report writing

A

Technical skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is the management skill that deals with interpersonal skills and ability to work with other people and supervise subordinates

A

Human and communication skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is the skill that includes the ability to understand abstract ideas and solve problems through a variety of ways

A

Conceptual and decision-making skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are human resources to a manager?

A

Personnel assigned to the company officer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the financial resources available to a manager?

A

Funds that are allocated to the organization for completion of assign tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are the physical resources available to a manager

A

Facilities, apparatus, tools, equipment, EMS supplies, and daily operating materials

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the informational resources available to a manager

A

Dad of that is compiled by the organization concerning its operation such as incident reports, attendance reports, and injury reports

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are some of the time and resources available to a manager

A

The time required for completion of any project which competes with the time required for other projects and it must be invested wisely and prioritized

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are seven habits of highly effective people for company officers

A

Be proactive, focus on the results, prioritize, focus on a win-win the outcome, mutual understanding, synergize, learn from the past, and inspire others to meet their maximum abilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How is training a motivational method for employees?

A

Gives them the feeling that the organization considers them valuable and trustworthy by providing them with new knowledge and skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

How does pride in accomplishment help motivate subordinates

A

Helps and still a feeling of accomplishment and the quality of service they generate

19
Q

How does respecting the humanity of the employee help motivate them

A

Allows them to know that their manager understands the difficulties of life away from work and the manager is willing to listen to their struggles

20
Q

How does mutual trust help motivate and employee

A

By delegating responsibility this allows employees to feel empowered and confident that their supervisor trust their decision-making ability

21
Q

What are the two forces that affect change in an organization?

A

Inside and outside

22
Q

What is inside change?

A

Changes that happen within the organization and include periodic performance reviews, organizational restructuring, or possible realignment of duties

23
Q

What is Outside change

A

Change outside the organization such as political decisions, economic trends, community service demands, and changes in technology

24
Q

What are the four change process stages?

A

Denial, resistance, exploration, and commitment

25
Q

What happens during the exploration phase of the change process?

A

People start to gain a better understanding of the potential change through training

26
Q

What is a person who leads a change project or initiative by defining, researching, planning, and carefully selecting members of a change team

A

Change agent

27
Q

What is the management skill needed to properly analyze and evaluate skills?

A

Conceptual and decision-making skills

28
Q

What type of change is a change in the skills, performances, and behaviors of the workforce to meet the forces of change?

A

People change

29
Q

What are some change interventions that can be taken to help with the overall process of change

A

Training and development, teambuilding, job design, direct feedback, and survey feedback

30
Q

What change intervention is used to develop skills, the Behaviors and attitude that will be used in the workplace

A

Training and development

31
Q

What change intervention focuses on how to get the job done and allows for member involvement in defining the needed change and how to implement it

A

Team building

32
Q

What change intervention changes or alters the types of tasks members of the organization perform

A

Job design

33
Q

What change intervention uses an outside agent to train members in the use of new equipment or techniques

A

Direct feedback

34
Q

What change agent uses a written questionnaire that is designed to gather data from members of the organization

A

Survey feedback

35
Q

Which management function includes setting performance standards?

A

Controlling

36
Q

Which management function includes setting goals and objectives and determining the direction the organization or unit will take to achieve those results

A

Planning

37
Q

Which management function coordinates tasks and resources to accomplish the units goals and objectives

A

Organizing

38
Q

Which management function is influencing, inspiring, and motivating employees to achieve the goals and objectives

A

Leading

39
Q

How can a manager create a climate for change?

A

Encourage employees to suggest changes and implement those changes

40
Q

How can a manager plan for change

A

Have a plan and prepare to follow it in order to effectively implement it

41
Q

Why should a manager communicate the advantages and effects of change to employees

A

State factually the advantages and effective change to prevent unfounded rumors from eroding and trust between supervisor and employees

42
Q

Why you should employees be involved in the change process?

A

Everyone likes to know that their perspectives on issues are taken into consideration

43
Q

How can a manager provide support for employees during the change

A

Listen to them and provide training and support through the process

Captain's Test (17 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions