Chapter22-Management Activities Flashcards
What type of change is a change in the short or long range plan of the organization?
Strategic
What type of change in the organizational design of the organization may consist of unifying the command structure, division of labor, or size of the workforce
Structure
What type of change may include the addition of new equipment, apparatus, and communication systems
Technology
What type of change in the skills, performances, attitudes, behaviors, or cultures of the workforce are made to me the force of change
People
The contemporary management theory suggests that a higher span of control can extend to how many subordinates per supervisors
15 to 25
When was force Field analysis developed by Kurt Lewin
1950
What are the three skills every effective manager must possess,
Technical skills, human and communication skills, and conceptual and decision-making skills
What skill uses methods and techniques to perform certain tasks as a manager such as computer skills, knowledge of laws, codes, ordinances, and report writing
Technical skills
What is the management skill that deals with interpersonal skills and ability to work with other people and supervise subordinates
Human and communication skills
What is the skill that includes the ability to understand abstract ideas and solve problems through a variety of ways
Conceptual and decision-making skills
What are human resources to a manager?
Personnel assigned to the company officer
What are the financial resources available to a manager?
Funds that are allocated to the organization for completion of assign tasks
What are the physical resources available to a manager
Facilities, apparatus, tools, equipment, EMS supplies, and daily operating materials
What are the informational resources available to a manager
Dad of that is compiled by the organization concerning its operation such as incident reports, attendance reports, and injury reports
What are some of the time and resources available to a manager
The time required for completion of any project which competes with the time required for other projects and it must be invested wisely and prioritized
What are seven habits of highly effective people for company officers
Be proactive, focus on the results, prioritize, focus on a win-win the outcome, mutual understanding, synergize, learn from the past, and inspire others to meet their maximum abilities
How is training a motivational method for employees?
Gives them the feeling that the organization considers them valuable and trustworthy by providing them with new knowledge and skills
How does pride in accomplishment help motivate subordinates
Helps and still a feeling of accomplishment and the quality of service they generate
How does respecting the humanity of the employee help motivate them
Allows them to know that their manager understands the difficulties of life away from work and the manager is willing to listen to their struggles
How does mutual trust help motivate and employee
By delegating responsibility this allows employees to feel empowered and confident that their supervisor trust their decision-making ability
What are the two forces that affect change in an organization?
Inside and outside
What is inside change?
Changes that happen within the organization and include periodic performance reviews, organizational restructuring, or possible realignment of duties
What is Outside change
Change outside the organization such as political decisions, economic trends, community service demands, and changes in technology
What are the four change process stages?
Denial, resistance, exploration, and commitment
What happens during the exploration phase of the change process?
People start to gain a better understanding of the potential change through training
What is a person who leads a change project or initiative by defining, researching, planning, and carefully selecting members of a change team
Change agent
What is the management skill needed to properly analyze and evaluate skills?
Conceptual and decision-making skills
What type of change is a change in the skills, performances, and behaviors of the workforce to meet the forces of change?
People change
What are some change interventions that can be taken to help with the overall process of change
Training and development, teambuilding, job design, direct feedback, and survey feedback
What change intervention is used to develop skills, the Behaviors and attitude that will be used in the workplace
Training and development
What change intervention focuses on how to get the job done and allows for member involvement in defining the needed change and how to implement it
Team building
What change intervention changes or alters the types of tasks members of the organization perform
Job design
What change intervention uses an outside agent to train members in the use of new equipment or techniques
Direct feedback
What change agent uses a written questionnaire that is designed to gather data from members of the organization
Survey feedback
Which management function includes setting performance standards?
Controlling
Which management function includes setting goals and objectives and determining the direction the organization or unit will take to achieve those results
Planning
Which management function coordinates tasks and resources to accomplish the units goals and objectives
Organizing
Which management function is influencing, inspiring, and motivating employees to achieve the goals and objectives
Leading
How can a manager create a climate for change?
Encourage employees to suggest changes and implement those changes
How can a manager plan for change
Have a plan and prepare to follow it in order to effectively implement it
Why should a manager communicate the advantages and effects of change to employees
State factually the advantages and effective change to prevent unfounded rumors from eroding and trust between supervisor and employees
Why you should employees be involved in the change process?
Everyone likes to know that their perspectives on issues are taken into consideration
How can a manager provide support for employees during the change
Listen to them and provide training and support through the process
