Chapter Two Flashcards
What is EQ?
Emotional Intelligence
Definition of EQ?
Form of social intelligence that involves the ability to monitor one’s own and others’ emotions.
What is IQ?
Intelligence Quotient
Definition of IQ?
Intelligence measured based on a score.
What is the best predictor of job performance?
Emotional Intelligence
IQ is NOT a good predictor of?
Job performance, happiness, success
Emotional Intelligence has what 4 areas?
Self Awareness
Self Management
Social Awareness
Relationship Management
Self-Awareness is _______?
The ability to understand how one is feeling moment to moment.
Self-Management is _______?
The ability to manage our emotions.
Social Awareness is _________?
The ability to understand social cues that may be affecting others around us.
Relationship management is ____________?
The ability to communicate clearly, maintain good relationships with others, work well in teams, and manage conflict.
Positive psychological Capital is?
Positive emotions such as hope and optimism, which result in higher confidence and resilience.
How do we handle frustration, anger, and sadness?
Self-Management
Knowing and recognizing our own strengths and weaknesses is part of _______?
Self-Awareness
Understanding our emotions and making better decisions under pressure is ____________?
Self-Awareness
Someone with __________ has the ability to follow through with commitments and take initiative at work.
Self-Management
To increase our self-awareness skills, we should __________?
Spend time thinking about our emotions to understand why we experience a specific emotion.
To increase our self-management skills ______________?
Focus on the positive instead of the negative.
Practicing positive self-talk
can help increase our ______?
Self-Management
How can we increase our social awareness skills?
Observing others’ actions and watching people to get a good sense of how they are reacting.
Learning people’s names and making sure we read body language.
How can we increase our relationship management?
Being open, acknowledging another’s feelings, and showing that you care.
Being willing to listen and accept feedback
What does the SMART goal stand for?
Specific
Measurable
Attainable
Realistic
Time-oriented
What are the 4 phases of change?
Denial
Resistance
Exploration
Commitment
The Denial phase includes:
Numbness
Everything as usual attitude
Minimizing
Refusing to hear
new information
Examples of what phase?
“How good things were in the past”
“They don’t really mean it”
“It can’t happen here”
Denial
The resistance phase includes:
Anger
Loss and hurt
Stubbornness
Blaming others
Complaining
Getting sick
Doubting your ability
The exploration phase includes:
Seeing possibilities
Chaos
Indecisiveness
Unfocused work
Energy
Clarifying goals
Seeing resources
Exploring alternatives
Learning new skills
The commitment phase includes:
Focus
Teamwork
Vision
Cooperation
Balance
What is Lewin’s Model of Change?
Three main phases of change
Unfreezing, Change, Refreezing
What is unfreezing?
Friction Happening
New manager you don’t like, motivates you to get a different job
What is change in Lewin’s Model?
When motivation for change has occurred and the process starts.
What is refreezing?
Where the change is the new “normal”
What is continuous learning?
Constantly trying to update and improve your skills
What are some examples of continuous learning?
Seminars/Workshops
Reading
Conventions
Coaching/Mentoring
Travel
Social
Objectives are _______?
Short-term goals we must accomplish in order to meet our larger goals.
