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Psych > Chapter 5 > Flashcards

Chapter 5 Flashcards

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1
Q

Lower levels communicate with upper levels of organization

A

Upward Communication

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2
Q

Upper levels communicate with lower levels of organization

A

Downward Communication

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3
Q

Satisfaction surveys are an example of what type of communication?

A

Upward - since lower level communicating with upper

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4
Q

HR emailing about policy changes is what type of communication?

A

Downward Communication

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5
Q

Communicating with different departments is?

A

Diagonal

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6
Q

Marketing asking accounting for a social media ad is a type of what communication?

A

Diagonal

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7
Q

Manager to manager talking is what type of communication?

A

Horizontal

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8
Q

People at the same level communicating in an organization?

A

Horizontal

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9
Q

Excited when talking
Relies heavily on feelings

A

Expresser

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10
Q

Decisive viewpoint
Likes things their way

A

Driver

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11
Q

Likes challenges and not many facts

A

Expresser

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12
Q

Doesn’t care for small talk, gets to the point

A

Driver

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13
Q

Likes positive attention
Values friendships

A

Relater

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14
Q

Seeks data
Asks a lot of questions

A

Analytical

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15
Q

Needs structure and time to think about decisions

A

Analytical

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16
Q

4 Main Types of Communication Styles

A

Driver, Expresser, Relater, Analytical

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17
Q

Puts rights of other’s in front of their own

A

Passive

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18
Q

Over apologetic person

A

Passive

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19
Q

Stands up for their rights, but may violate or offend others

A

Aggressive

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20
Q

Invalidating others

A

Aggresive

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21
Q

Standing up for yourself

A

Assertive

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22
Q

Direct, but not offensive

A

Assertive

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23
Q

When we are focused on sharing our POV, but not listening.

A

Combative/Competitive

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24
Q

How many listening types are there?

A

Three

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25
Q

What is combative listening?

A

When we are focused on sharing our POV, or what we will say next. Hearing, but not listening.

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26
Q

Hearing but not listening?

A

Combative listening

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27
Q

Interested and understanding what other’s say

A

Active listenining

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28
Q

Active listening

A

Interested and understanding what other’s say

29
Q

When we listen, have a question, but assume

A

Passive listening

30
Q

Taking words in, but not verifying it

A

Passive listenining

31
Q

4 parts of active listening?

A

Sensing
Interpreting
Evaluation
Response

32
Q

Hearing, seeing and receiving verbal and nonverbal aspects of a message.

A

Sensing

33
Q

Placing a message in meaningful context.

A

Interpreting

34
Q

Receiver must sort fact from opinion

A

Evaluation

35
Q

Feedback to sender on how well message was understood.

A

Response

36
Q

Written communication has how many aspects?

A

Four - Complete, Concise, Correct, Clear

37
Q

What are the four c’s?

A

Complete
Concise
Correct
Clear

38
Q

Did you include all facts and answer all questions in the text?

A

Complete

39
Q

Will they understand? Not too long or confusing text.

A

Concise

40
Q

Check for grammar and misspelling

A

Correct

41
Q

Is your writing understandable?
Does it flow well?

A

Clear

42
Q

Conveying a message without words

A

Non-verbal communication

43
Q

Non-verbal communication includes:

A

Gestures
Facial Expressions
Tone of Voice
Timing
Posture and where you stand

44
Q

What is an expression that reinforces a verbal message?

A

Illustrator

45
Q

Spreading your arms wide to describe something big, or showing a thumbs up is what?

A

Emblem

46
Q

Expression that controls, encourages, or discourages interaction

A

Regulator

47
Q

Raising your hand for a question is an example of?

A

Regulator

48
Q

Nodding in agreement, or looking away is an example of?

A

Regulator

49
Q

Smiling is an example of

A

Affect Displays

50
Q

Expression of emotion or mood

A

Affect Displays

51
Q

Adapting yourself in a way not designed?

A

Self-adaptor

52
Q

Playing with hair while speaking is?

A

Self-adaptor

53
Q

Using an object for the purpose other than intended is?

A

Object-adaptor

54
Q

Clicking a pen repeatedly is an example of?

A

Object-adaptor

55
Q

Non Verbal is more powerful than verbal? True/False

A

True

56
Q

How many types of non-verbal communication are there?

A

7

57
Q

What are the types of non-verbal communication?

A

Space
Time
Body Movement
Touch
Paralanguage
Artifacts
Environment

58
Q

Space in non-verbal communication example

A

Personal space - can be different in other cultures

59
Q

Time in non-verbal communication example

A

How long you take to reply

60
Q

Touch in non-verbal communication example

A

Haptics - handshake, hug, kiss, doctor touching you

61
Q

Body Movement in non-verbal communication example

A

Nodding your head, raising hand to pause

62
Q

Paralanguage in non-verbal communication example

A

Tone and intensity of voice
Pausing while you talk

63
Q

Artifacts in non-verbal communication example

A

Decorative ornamentation
Tattoos or how you dress

64
Q

Environment in non-verbal communication example

A

Decorative office or with amenities

65
Q

The public speaking triangle has three points, which are?

A

Introduction > First Point > Conclusion

66
Q

Persuading someone with credibility / Expert on subject

A

Ethos

67
Q

Persuading someone with emotion, fear, shame

A

Pathos

68
Q

Persuading someone with logic, listing out reasons

A

Logos

Psych (13 decks)

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