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Psych > Chapter 7 > Flashcards

Chapter 7 Flashcards

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1
Q

What theory states that people develop a set of behaviors in order to avoid their work situation?

A

The Progression of Job Withdrawal Theory

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2
Q

What behaviors are included with the progression of job withdrawl?

A

Behavior change

Physical withdrawal

Psychological withdrawal

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3
Q

What is the behavior change area?

A

Where an employee will try to change the situation.

Ex. Asking to move departments.

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4
Q

What happens in the physical withdrawal area?

A

Takes an internal transfer

Begins to be absent or tardy

Leaves the job

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5
Q

What happens if an employee is unable to leave their job situation?

A

Psychological withdrawal

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6
Q

What happens in psychological withdrawal?

A

Become disengaged
Show less involvement and commitment

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7
Q

The process of job withdrawal includes :

A

Employee becomes dissatisfied
Behavior change
Physical Withdrawal
Psychological Withdrawal

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8
Q

Whistle blowing or applying for other jobs falls under what area?
(Process of job withdrawal)

A

Behavior Change

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9
Q

Transferring positions, being late or absent, or quitting fall under what area?

A

Physical Withdrawal

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10
Q

Disengagement with coworkers and being less productive falls under what area?
(Process of job withdrawal)

A

Psychological Withdrawal

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11
Q

Which experiments tested employee motivation by physical and environmental factors?
Such as lighting and break times.

A

Hawthorne Studies

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12
Q

The Hawthorne Studies were experimented by?

A

Elton Mayo

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13
Q

Abraham Maslow created what in 1943?

A

Maslow’s Hierarchy of Needs

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14
Q

What did the Hawthorne Studies conclude?

A

Worker output improved after receiving attention.

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14
Q

Safety needs are:

A

Feeling safe in environment
Job Security

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15
Q

Maslow’s Hierarchy of Needs is known as the theory of:

A

Human motivation

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15
Q

Physiological needs are:

A

Basic Needs
Food, water and shelter

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16
Q

Social needs are:

A

Spending time with others, connection, family

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17
Q

Esteem needs:

A

Feeling good about ourselves
Status and recognition

18
Q

Fredrick Herzberg created what theory in what year?

A

Herzberg Two-Factor Theory
1959

19
Q

What experiments created the Two-Factor Theory?

A

Interviews with employees about what satisfies and dissatisfies them about their work.

20
Q

Motivation and Hygiene Theory is?

A

Two-Factor Theory

21
Q

What are the 6 Motivation Factors?

A

Achievement
Recognition
Work itself
Responsibility
Advancement
Growth

22
Q

What are the 6 Hygiene Factors?

A

Policies
Supervision
Relationships
Work Conditions
Remuneration
Salary

23
Q

Not necessarily motivators, but i f not present, they cause demotivation

A

Hygiene Factors

24
Q

These factors increase satisfaction

A

Motivation Factors

25
Q

What is the McGregor Theory?

A

How management styles impact employee retention

26
Q

What are the approaches in the McGregor Theory?

A

Theory X
&
Theory Y

27
Q

What is Theory X?

A

Managers believe the negative in employees:
People dislike work
Need to be threatened with punishment
Average person needs to be directed
Most workers avoid responsibility People only work for the money

28
Q

What is Theory Y?

A

Manager believes positive in employees:
People will make an effort
Self-discipline and control
Commitment to objectives
Accepting responsibility
Use ingenuity to solve problems

29
Q

What year was the McGregor Theory introduced?

A

1960’s

30
Q

What is the theory where management styles impact employee retention?

A

McGregor Theory

31
Q

What is the carrot & stick approach?

A

Poking and prodding at employees to do something
2 approaches

32
Q

Stick Approach

A

Constant threat to “motivate”

“If you don’t do this, you will be fired”

33
Q

Carrot Approach

A

Focuses on reward to motivate

“If you do this, you’ll get a bonus”

34
Q

Motivation Strategy:
Salary & Benefit

A

Standard process for pay
A pay communication strategy
PTO

35
Q

Motivation Strategy:
Training & Development

A

Personal Growth
Tuition reimbursement

36
Q

Motivation Strategy:
Performance Appraisal

A

Constructive feedback
Goals

37
Q

Motivation Strategy:
Succession Planning

A

Clear Career Path

38
Q

Motivation Strategy:
Flextime & Telecommuting

A

Work-life balance
Volunteer opportunities

39
Q

Motivation Strategy:
Management Training

A

Better management and retention

40
Q

Motivation Strategy:
Conflict Management

A

(Fairness) - 6 areas -
Consistency
Bias Suppression
Information accuracy
Correctability
Representativeness
Ethically

41
Q

Motivation Strategy:
Job Enrichment

A

Skill variety
Task identity
Significance
Autonomy
Feedback

42
Q

Motivation Strategy:
Job Enlargement

A

Special Projects
New Challenges

43
Q

Motivation Strategy:
Job Empowerment

A

Innovation
Information we need to do our job
Self direction

44
Q

Motivation Strategy:
Pay for Performance

A

Bonuses
Profit Sharing
Team Incentive Pay

45
Q
A

Psych (13 decks)

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