Chapter 8 Flashcards
Team that is brought together to accomplish a certain task
Formal Team
Team that does not have set goals
Informal Team
Brought together for a specific purpose to solve a particular issue
Project Team
A group of people who work together in the same department, likely with different jobs
within that department, but all report to one manager.
Functional Team
A group of people brought together from a variety of departments or different areas of the
business.
Cross-Functional Team
A team consisting of employees in a company that does not have the usual supervision of a
manger.
Self-Directed Team
Where teams form to get work done virtually
Virtual Team
Where the group is newly formed.
Added new members.
Forming Stage
Positive feelings about the team.
Some anxiousness as team members may not
know their role in the team
Learning about other team members
Team is dependent on leader for guidance
Leader should be clear in this phase about goals
and provide direction
Forming Stage
Conflict may begin because team members have different
working styles
Storming Stage
Questioning team goals and authority
Competition among team members for status
Team members compete for acceptance of ideas
Can be a difficult stage for those who do not like conflict
The leader should focus on making sure team members listen to and respect one another
Storming Stage
Team members begin to accept one another and the strengths they bring to the team
Norming Stage
Respect for authority
Accepting differences in team members
Understanding of individual’s strengths
Focused on developing procedures in how
team will function
Trust
Leader should step aside as much as possible
Norming Stage
In this stage the team members work harmoniously
together.
Performing Stage
Clear vision
Everyone working together to meet goals
Structures and processes set up and accepted by
team members
No friction among team members
Team members are highly motivated
During this phase, the leader should step aside
and let the team perform
Performing Stage
The project or task may be over, and team
members go their separate ways.
Adjourning Stage
Recognition of team members
Goal accomplished and/or
task completed
Sense of loss
In this phase, the leader
should take time to celebrate
contributions to the team and debrief anything that did not go well
within the team.
Adjourning Stage
Characteristics of successful team
Communication
Regular brainstorming
Consensus
Group problem solving
Commitment
Regular meetings
Positive environment
Management of conflict
What are the three roles in Belbin’s theroy?
Action-Oriented
People-Oriented
Thought-Oriented
What are the action behaviors?
The Shaper: Drive and motivation
The Implementer: Well organized, reliable, and efficient
The Completer: Polishes and perfects
People behaviors?
The Resource Investigator: Resourceful and outgoing
The Teamworker: Helps the team to gel
The Coordinator: Clarifies goals and is good at delegation
Thought behaviors?
The Plant: Creative and free thinking
The Monitor Evaluator: Strategic and looks at the big picture
The Specialist: In-depth knowledge about an area
Refers to how each individual team member and their behaviors within a group affect other team
members and the team as a whole.
Team Dynamic
The Five Dysfunctions of a team
Absence of trust
Fear of conflict
Lack of commitment
Avoidance of accountability
Inattention to results
Team member who is very outspoken, too outspoken so others do not have
a chance to share
Aggresor
Team member is often critical of others’ ideas and is quick to put them down.
Negator
Often this role will say nothing and contribute very little to the group.
Withdrawer
Thinks about him or herself and tends to be dominant in their
speaking and behaviors.
Recognition Seeker
While humor can often be good to build teams, sometimes it can be distracting
Joker
