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Psych > Chapter 10 > Flashcards

Chapter 10 Flashcards

Conflict

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1
Q

Difference between two or more beliefs, ideas, or interests.

A

Conflict

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2
Q

Intrapersonal

A

Conflict that arises within a person

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3
Q

Interpersonal Conflict

A

Conflict that involves two individuals in disagreement.

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4
Q

Intragroup Conflict

A

Conflict where members of a team (more than two) have a disagreement about something.

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5
Q

Intergroup Conflict

A

Occurs when there are disagreements among different teams in an organization.

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6
Q

Benefits of Conflict?

A

Encourage new thinking
Raise questions
Beat stagnation
Open minds
Better relationships

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7
Q

What are the different types of conflict handling styles?

A

Competing
Accommodating
Avoiding
Compromising
Collaborating

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8
Q

Competing Style:

A

I win, you lose.
Competitive, confrontational, aggressive

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9
Q

Accommodating Style

A

I lose, you win
Giving in to someone,
Can give false solution

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10
Q

Avoiding Style

A

I lose, you lose
Withdrawal from conflict

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11
Q

Compromising Style

A

I win some, you win some
Effective to maintain relationships, settling small debates,

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12
Q

Collaborating Style

A

I win, you win
Working together to find underlying issue
Takes time

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13
Q

The five steps to resolving conflict:

A
  1. Determine the Problem
  2. Determine Common Goals
  3. Brainstorm How to Meet Goals
  4. What Steps to Take to Meet Goals
  5. Address Responsibilities to Meet Goals
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14
Q

Labor Union

A

A group of workers who band together to meet common goals, such as better pay, benefits, or promotion rules.

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15
Q

What was the goal of the NLA?
National Labor Union

A

Labor Reforms

Limit the workday to 8 hours

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16
Q

What were the Knights of Labor and what year?

A

1880
A fraternal organization, and when the NLU dissolved.
Successful in increasing pay and benefits

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17
Q

The American Federation of Labor was made why?

A

People who wanted to see a change from the Knights of Labor.
Focus was on higher wages and job security.

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18
Q

Why was the Congress of Industrial Organizations (CIO) created in the 1930’s?

A

A result of political differences in the AFL

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19
Q

AFL-CIO
What is it and what year?

A

The two unions joined together in 1955 and is one of the largest in the US

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20
Q

Railway Labor Act (RLA)

A

Passed in 1926, the act applies to railroads and airlines. The goal of the act is to ensure no disruption of interstate commerce.

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21
Q

Norris-LaGuardia Act

A

Passed in 1932 (also known as the anti-injunction bill), this act barred federal courts from issuing injunctions against nonviolent labor disputes and barred employers from interfering with workers joining a union.

22
Q

Yellow-dog contracts

A

Before the Norris-LaGuardia Act, contracts in which a worker agreed not to join a union before accepting a job.

23
Q

Wagner Act

A

A law passed in 1935 that changed the way employers can react to several aspects of unions and unionization.

24
Q

National Labor Relations Board (NLRB)

A

The organization that oversees and enforces the Wagner and Taft-Hartley acts. It handles unfair labor practice complaints and facilitates unionization efforts.

25
Q

Taft-Hartley Act

A

An act passed in 1947 that put several restrictions on unions. It amended the Wagner Act.

26
Q

Wild-cat Strikes

A

Strikes not authorized by the union and considered illegal according to the Taft-Hartley Act.

27
Q

Secondary Actions

A

Made illegal by the Taft-Hartley Act, which disallowed a union from going on strike in sympathy for another union.

28
Q

Landrum Griffin Act
Labor Management Reporting and Disclosure (LMRDA) Act

A

An act passed in 1959 that is supposed to limit corruption in unions by requiring secret elections and reporting of financial information.

29
Q

Unionization Process List

A

Employee Dissatisfaction
Initial Organizational Meeting
Signatures
Secret Ballot
Signatures (again yes)

30
Q

Union Salting

A

A union strategy that encourages union supporters to apply for jobs in nonunion environments to actively work to unionize other employees when they are hired.

31
Q

Collective Bargaining

A

The process of negotiating an agreement between management and employees.

32
Q

Process of Collective Bargaining:

Mandatory Category

A

A collective bargaining topic, such as wages, that must be discussed in the agreement.

33
Q

Process of Collective Bargaining:

Permissive Topics

A

Topics in collective bargaining that are not mandatory but still topics of discussion, such as drug testing.

34
Q

Process of Collective Bargaining:

Illegal Topics

A

A bargaining topic that is illegal in both the bargaining agreement and within society, such as plans to discriminate against a specific group in employment.

35
Q

bargaining impasse

A

Inability to agree on a contract.

36
Q

Economic Strike

A

A strike based on unhappiness about economic conditions

37
Q

Unfair Labor Practices Strike

A

The goal is to get the organization to cease committing what the union believes to be an unfair labor practice; this kind of strike does not need to occur during negotiations.

38
Q

Lockout

A

When organizations do not allow workers to go to work.

39
Q

Strike

A

Workers protest and do not go to work as a result of contract disagreement.

40
Q

Slowdown

A

An alternative to a strike. Workers intentionally are less productive.

41
Q

Sick-out

A

When members of a union call in sick.

42
Q

Walk-out

A

An unannounced refusal to perform work; may be illegal.

43
Q

Jurisdictional strikes

A

Used to put pressure on an employer to assign work to members of one union versus another.

44
Q

Sympathy strikes

A

Work stoppages by other unions designed to show support for the union on strike.

45
Q

Grievance Procedure

A

Outlined in the contract; the process by which contract violations are handled.

46
Q

Arbitrator

A

An impartial third party who is selected by both parties in a grievance and who ultimately makes a binding decision in the situation.

47
Q

Individual/Personal Greivance

A

When one member of the union feels he or she has been mistreated and files a grievance.

48
Q

Group Greivance

A

Occurs if several union members have been mistreated in the same way and file a grievance.

49
Q

Principle Greivance

A

A grievance that deals with basic contract issues surrounding contract items, such as pay or seniority.

50
Q

Union or Policy Greivance

A

A grievance initiated by the union if an employee or group is not willing to formally file a grievance.

Psych (13 decks)

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