Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

OL 109 > Chapter One > Flashcards

Chapter One Flashcards

1
Q

What are the principles of communication?

A
  • Communication is transactional
  • It can be intentional or unintentional
  • It is irreversible
  • Communication is unrepeatable
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Quantitative Interpersonal Communication

A

Any interaction between two people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Qualitative Interpersonal Communication

A

Communication in which people treat each other as unique individuals as opposed to objects

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Features of Qualitative Relationships

A
  • they are unique
  • They are irreplaceable
  • They are interdependent
  • They disclose personal information
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the misconceptions of communication?

A
  • Not all Communication seeks understanding
  • More communication is not always better
  • Communication will not solve everything
  • Effective Communication is Not a Natural ability
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Evironment

A

The physical location, person’s background, and culture that people bring into a conversation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Channel

A

The medium through which the message is sent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the four types of needs

A

Physical
Identity
Social
Practical

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Physical Needs

A

How our experiences and thouhgts affect our physical self.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

idenity needs

A

How we interact with others and how we choose to present outselves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Social Needs

A

A person’s need for affection, belongingness, and friendship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Practical needs

A

Communicating as a tool to accomplish daily activities at work and home

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Transactional Communication

A
  • Sending and receiving are usually simultaneous
  • Meanings exist in an among people
  • Environment and noise affect communication
  • Channels make a difference
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Noise

A

Anything that interferes wih receiving a message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

External Noise

A

Physical sounds that interefere with communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Physiological Noise

A

Biological influences our reception of a message

17
Q

Psychological noises

A

cognitive factors that make communication less effective

18
Q

What do we need to consider regarding the nature of communication?

A
  • Values, beliefs and backgrounds
  • The level of communication
  • What channels are being used
  • How the noise is interfereing
19
Q

Content Dimensions

A

The information being explicitly discussed

20
Q

Relational Dimensions

A

How you feel about the other person

21
Q

Dyad

A

Two people sharing an interaction

22
Q

Computer-Mediated Communication (CMC)

A

Any communication that involves two or more electronic devices

23
Q

Social Media

A

All online communication channels hat allow communicty-based input, interaction, content sharing and collaboration

24
Q

Problematic Internet Use

A

Internet use that interferes with the ability to accomplish daily routines

25
Media Richness
The abundance of nonverbal cues that add clarity to a verbal message
26
Culture
The language, values, beliefs, traditions and customs people share and learn
27
In-groups
Groups we identify with
28
Out-groups
Those that we view as different
29
Co-culture
The percptions of membership in a subgroup that is part of an encompassing culture
30
Intercultural Communication
Members of two or more cultures exchange messages in a manner that is influenced by their perceptions and symbol systems
31
Communicaiton Competence
The ability to achieve one's goals in a manner that is personally acceptable, and ideally, acceptable to others.
32
Ethnocentrism
The belief that one's own cultures is superior to others
33
Prejudice
An unfair bias and intolerant attitude towards others who belone to your out-group
34
Characteristics of Good Communication
- Large repitoire of skills - Adaptability - Ability to perform skillfully - Empathy and perspective taking - Cognitive Complexity - Self-monitoring

OL 109 (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions