Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

OL 109 > Chapter One > Flashcards

Chapter One Flashcards

1
Q

What are the principles of communication?

A
  • Communication is transactional
  • It can be intentional or unintentional
  • It is irreversible
  • Communication is unrepeatable
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Quantitative Interpersonal Communication

A

Any interaction between two people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Qualitative Interpersonal Communication

A

Communication in which people treat each other as unique individuals as opposed to objects

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Features of Qualitative Relationships

A
  • they are unique
  • They are irreplaceable
  • They are interdependent
  • They disclose personal information
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the misconceptions of communication?

A
  • Not all Communication seeks understanding
  • More communication is not always better
  • Communication will not solve everything
  • Effective Communication is Not a Natural ability
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Evironment

A

The physical location, person’s background, and culture that people bring into a conversation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Channel

A

The medium through which the message is sent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the four types of needs

A

Physical
Identity
Social
Practical

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Physical Needs

A

How our experiences and thouhgts affect our physical self.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

idenity needs

A

How we interact with others and how we choose to present outselves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Social Needs

A

A person’s need for affection, belongingness, and friendship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Practical needs

A

Communicating as a tool to accomplish daily activities at work and home

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Transactional Communication

A
  • Sending and receiving are usually simultaneous
  • Meanings exist in an among people
  • Environment and noise affect communication
  • Channels make a difference
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Noise

A

Anything that interferes wih receiving a message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

External Noise

A

Physical sounds that interefere with communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Physiological Noise

A

Biological influences our reception of a message

17
Q

Psychological noises

A

cognitive factors that make communication less effective

18
Q

What do we need to consider regarding the nature of communication?

A
  • Values, beliefs and backgrounds
  • The level of communication
  • What channels are being used
  • How the noise is interfereing
19
Q

Content Dimensions

A

The information being explicitly discussed

20
Q

Relational Dimensions

A

How you feel about the other person

21
Q

Dyad

A

Two people sharing an interaction

22
Q

Computer-Mediated Communication (CMC)

A

Any communication that involves two or more electronic devices

23
Q

Social Media

A

All online communication channels hat allow communicty-based input, interaction, content sharing and collaboration

24
Q

Problematic Internet Use

A

Internet use that interferes with the ability to accomplish daily routines

25
Q

Media Richness

A

The abundance of nonverbal cues that add clarity to a verbal message

26
Q

Culture

A

The language, values, beliefs, traditions and customs people share and learn

27
Q

In-groups

A

Groups we identify with

28
Q

Out-groups

A

Those that we view as different

29
Q

Co-culture

A

The percptions of membership in a subgroup that is part of an encompassing culture

30
Q

Intercultural Communication

A

Members of two or more cultures exchange messages in a manner that is influenced by their perceptions and symbol systems

31
Q

Communicaiton Competence

A

The ability to achieve one’s goals in a manner that is personally acceptable, and ideally, acceptable to others.

32
Q

Ethnocentrism

A

The belief that one’s own cultures is superior to others

33
Q

Prejudice

A

An unfair bias and intolerant attitude towards others who belone to your out-group

34
Q

Characteristics of Good Communication

A
  • Large repitoire of skills
  • Adaptability
  • Ability to perform skillfully
  • Empathy and perspective taking
  • Cognitive Complexity
  • Self-monitoring

OL 109 (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions