Chapter 7

Question 1

Nonverbal Communication

Answer 1

Messages expressed by non-linguistic means

Question 2

Characteristics of Nonverbal communication

Answer 2

• Unconscious
• Relational
• Ambiguous
• Rooted in Biology
• continuos
• Multi-channeled.

Question 3

Uses for emojis

Answer 3

• Act as hedges
• Indicates the positive attitude of the sender
• Act as markers for irony and jokes.

Question 4

What are the common misinterpretations of emotions?

Answer 4

1. Receivers are likely to perceive email intended to convey positive emotions as more neutral
2. Receivers are likely to perceive emails as more intensely negative than was intended by the sender.

Question 5

Factors that influence miscommunication

Answer 5

• length of relationship
• age
• mood
• gender
• status
• established guideline for the expression in that workplace.

Question 6

Emblems

Answer 6

culturally understood substitutes for verbal expressions.

Question 7

Functions of NVC

Answer 7

• Creating and maintaining relationships
• Regulating interaction
• influencing others
• Concealing/Deceiving

Question 8

Regulators

Answer 8

Cues that help control verbal interaction

Question 9

Nonverbal signals that indicate a speaker has finished talking

Answer 9

1. Change in vocal intonation (rising/ falling of pitch)
2. Drawl on the last syllable
3. Drop in vocal pitch or loudness when speaking.

Question 10

Findings of deception detection

Answer 10

• We’re accurate in detecting only 50% of the time
• WE overestimate our abilities
• We have a tendency to judge others’ messages a truthfull

Question 11

Kinesics

Answer 11

The study of how people communicate through body movements.

Question 12

Oculesics

Answer 12

The study of how the eyes can communicate

Question 13

Haptics

Answer 13

The study of touching

Question 14

Paralanguage

Answer 14

the way a message is spoken.

Question 15

Disfluencies

Answer 15

Filler words

Question 16

Proxemics

Answer 16

The study of how communication is affected by space and distance

Question 17

Personal space

Answer 17

The distance we put between ourselves and others

Question 18

Intimate distance

Answer 18

Skin Contact. Occurs in private and is a sign of trust

Question 19

Personal distance

Answer 19

45cm - 2m

Question 20

Social distance

Answer 20

1.2m - 3m. How we regard and respond to each other

Question 21

Public Distance

Answer 21

Anything past 3m. Can’t have a conversation

Question 22

Barrier Behaviours

Answer 22

Strategies designed to create a barrier between ourselves and others

Question 23

Territory

Answer 23

A stationary we claim

Question 24

Chronemics

Answer 24

The study of how humans use time

Question 25

Monochronic

Answer 25

punctuality, schedule and completing tasks on time

Question 26

Polychronic

Answer 26

Flexible schedules with multiple tasks are pursued at the same time.

Question 27

“Unliving rooms”

Answer 27

places that send the nonverbal message telling us not to touch anything.

Question 28

Accenting

Answer 28

Nonverbal sign used to alter interpretation of a verbal message by using touch voice, pitch and gestures.

Question 29

Contradiction

Answer 29

Verbal and nonverbal messages within the same interaction sending opposing messages

Question 30

Complimenting

Answer 30

Nonverbal signs that are used to reinforce the verbal message

Question 31

Repeating

Answer 31

Using gestures to strengthen a verbal message

Question 32

Regulating

Answer 32

Nonverbal behaviour that regulate our conversations

Question 33

Substituting

Answer 33

Nonverbal communication being used as the only channel for communicating