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OL 109 > Chapter 9 > Flashcards

Chapter 9 Flashcards

1
Q

What is a communication Climate?

A

The social tone of a relationship and the way people feel about each other as they do activities

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2
Q

How are communication climates established?

A

They are determined by the degree ti which people see themselves as valued.

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3
Q

Define confirming communication

A

direct or indirect messages that convey valuing (“You matter to me” “It’s good to see you”

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4
Q

Define Discronfirming communication

A

Messages that show a lack of regard

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5
Q

What are the types of confirming messages?

A
  • Recognition
  • Acknowledgement
  • Endorsement
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6
Q

Define Recognition as a confirming message

A

indicating your awareness of the other person

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7
Q

Define acknowledgement as a confirming message

A

Paying attention to the ideas and feelings of others “I see your point” “I understand that.” You do not have to agree with the person.

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8
Q

Define endorsement as a confirming message

A

You agree with or support the other person’s opinions

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9
Q

What are the types of disagreeing messages?

A
  • Argumentativeness

- Complaining

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10
Q

Define argumentativeness as a disagreeing method

A

presenting and defending positions on issues while opposing positions taken by others. Attacking the message NOT the person.

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11
Q

Define complaining as a disagreeing method

A

When a person isn’t prepared to argue, but still wants to acknowledge their dissatisfaction.

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12
Q

What are the types of disconfirming messages?

A
  • Aggressiveness
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13
Q

Aggressiveness

A

The tendency to attack another person’s character, background or identity.

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14
Q

Define defensiveness

A

The process of protecting our presenting self

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15
Q

define Gibb’s Evaluation vs. Description

A

judging another person vs. describing your position without evaluating others.

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16
Q

Define Gibb’s controlling vs. Problem orientation

A

telling someone what to do vs. working together to find a solution

17
Q

Define Gibb’s Strategy vs. Spontaneity

A

Disguising your true intentions vs. being upfront and honest with someone

18
Q

Define neutrality vs. Empathy

A

Expressing indifference toward someone’s feelings vs. considering the other person’s POV and how they are feeling

19
Q

Define Gibb’s Superiority vs. Equality

A

sending patronizing messages vs. conveying your respect for the work of others and recognizing that we are all better at different things.

20
Q

Define Gibb’s Certainty vs. Provisionalism

A

thinking your opinion is always right vs. being open to hearing other’s opinions and ideas

21
Q

Define Empowered refusal

A

empowering words identifying your freedom to make choices.

22
Q

What are the three types of power in relationships?

A
  • Independent
  • Dependent
  • Interdependent
23
Q

Defien independent power

A

When neither person in the relationship needs anything from the other

24
Q

Define Dependent power

A

When one person in the relationship needs something that the other person can give them

25
Q

Define Interdependent power

A

Both parties require something that the other person has. Both control power

26
Q

Where does power come from?

A
  • Informational sources (knowing something someone else doesn’t)
  • Positional sources (power based on resource control)
  • Contextual sources (power based on situation and negotiation)
27
Q

What are the 5 types of power?

A
  • Legitimate power
  • Referent power
  • Expert Power
  • Reward power
  • Coercive power
28
Q

Define Legitimate power

A

Power that comes with the position you hold in an organization

29
Q

Define Referent power

A

Power given based on attractiveness or charisma.

30
Q

Define Expert power

A

Power deriving from knowledge.

31
Q

Define Reward Power

A

Rewarding or providing a benefit to someone gives you power

32
Q

Define coercive power

A

the power to punish or without a reward from someone

OL 109 (10 decks)

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