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MNGT 370 > Chapter 9 test review > Flashcards

Chapter 9 test review Flashcards

1
Q

_____ decisions are associated with decision rules.

a. Nonprogrammed
b. Unique
c. Programmed
d. Ill-structured

A

Programmed

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2
Q

. Programmed decisions are made in response to _____ organizational problems.

a. unusual
b. recurring
c. significant
d. minor
e. unique

A

recurring

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3
Q

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of:

a. a programmed decision.
b. a nonprogrammed decision.
c. an insignificant decision.
d. poor management.

A

Programmed

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4
Q

Nonprogrammed decisions are made in response to situations that are:

a. unique.
b. unstructured.
c. important to the organization.
d. all of these

A

D

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5
Q

Examples of nonprogrammed decisions would include the decision to:

a. reorder supplies.
b. develop a new product or service.
c. perform routine maintenance on one of the machines in manufacturing.
d. terminate an employee for violation of company rules.

A

b. develop a new product or service.

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6
Q

Good examples of _____ decisions are strategic decisions.

a. nonprogrammed
b. programmed
c. insignificant
d. recurring

A

A

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7
Q

When a small community hospital decides to add a radiation therapy unit, it is considered a:

a. programmed decision.
b. structured decision.
c. nonprogrammed decision.
d. poor management decision.

A

C

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8
Q

Associated with the condition of _____ is the lowest possibility of failure.

a. ambiguity
b. uncertainty
c. certainty
d. risk

A

Certainty

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9
Q

Which of the following means that all the information the decision-maker needs is fully available?

a. Certainty
b. Risk
c. Uncertainty
d. Ambiguity

A

Certainty

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10
Q

Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of _____.

a. risk
b. ambiguity
c. certainty
d. uncertainty

A

d. uncertainty

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11
Q

Under conditions of _____, statistical analyses are useful.

a. certainty
b. ambiguity
c. risk
d. uncertainty

A

Risk

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12
Q

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?

a. Certainty
b. Risk
c. Uncertainty
d. Ambiguity

A

Risk

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13
Q

. _____ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.

a. Certainty
b. Risk
c. Uncertainty
d. Ambiguity

A

c. Uncertainty

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14
Q

Which of the following has the highest possibility of failure?

a. The condition of certainty
b. The condition of ambiguity
c. The condition of uncertainty
d. The condition of risk

A

Ambiguity

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15
Q

_____ is by far the most difficult situation for a decision-maker.

a. Certainty
b. Risk
c. Uncertainty
d. Ambiguity

A

Ambiguity

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16
Q

Which of the following means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable?

a. Certainty
b. Risk
c. Uncertainty
d. Ambiguity

A

Ambiguity

17
Q

Which model of decision making is associated with satisficing, bounded rationality, and uncertainty?

a. Classical
b. Administrative
c. Quantitative
d. Rational

A

. Administrative

18
Q

The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as:

a. satisficing.
b. bounded rationality.
c. classical model of decision making.
d. normative approach.

A

b. bounded rationality.

19
Q

Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa’s situation is most consistent with which of the following concepts?

a. Bounded rationality
b. The classical model of decision making
c. Satisficing
d. Brainstorming

A

b. bounded rationality.

20
Q

The essence of _____ is to choose the first solution available.

a. bounded rationality
b. creativity
c. decision maximization
d. satisficing

A

d. satisficing

21
Q

All of the following are characteristics of the administrative decision making model except:

a. vague problem and goals.
b. conditions of certainty.
c. limited information about alternatives and their outcomes.
d. satisfying choice.

A

b. conditions of certainty.

22
Q

Which of the following is the process of forming alliances among managers during the decision making process?

a. Networking
b. Socializing
c. Coalition building
d. Satisficing

A

c. Coalition building

23
Q

The _____ model of decision-making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue or what course of action to take.

a. classical
b. functional
c. bureaucratic
d. political

A

d. political

24
Q

Jefferson Inc. is an information technology consulting firm located in Washington D.C. Decisions at Jefferson are complex and involve many people, with a significant amount of disagreement and conflict. Which decision-making model fits best for this organization?

a. Political
b. Functional
c. Classical
d. Administrative

A

political

25
Q

All of these are basic assumptions of the political model except:

a. organizations are made up of groups with diverse interests, goals, and values.
b. information is clear and complete.
c. managers do not have the time, resources, or mental capacity to identify all dimensions of the problem.
d. managers engage in the push and pull of debate to decide goals and discuss alternatives.

A

b. information is clear and complete.

26
Q

. Which style is used by people who prefer simple, clear-cut solutions to problems?

a. Behavioral
b. Conceptual
c. Directive
d. Analytical

A

Direct

27
Q

. Personal _____ style refers to differences among people with respect to how they perceives problems and make decisions.

a. risk taking
b. behavior
c. decision
d. strategic

A

c. decision

28
Q

. Managers are considered to have a(n) _____ style when they prefer to consider complex solutions based on as much data as they can gather.

a. behavioral
b. conceptual
c. directive
d. analytical

A

analytical

29
Q

Which of these styles is adopted by managers who have a deep concern for others as individuals?

a. Behavioral
b. Classical
c. Analytic
d. Logical

A

Behavioral

30
Q

People with a(n) _____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

a. classical
b. analytic
c. logical
d. behavioral

A

Behavioral

31
Q

The _____ is the individual who is assigned the role of challenging assumptions made by the group.

a. group gadfly
b. multiple advocate
c. devil

’

s advocate
d. brainstormer
e. inferior member

A

devil’s advocate

32
Q

_____ refers to the tendency of people in groups to suppress contrary opinions.

a. Point-counterpoint
b. Groupthink
c. Devil’s advocacy
d. Escalating commitment

A

Groupthink

33
Q

The tendency of organizations to invest time and money in a solution despite strong evidence that is not appropriate is referred to as:

a. technological decisions.
b. collective intuition.
c. decision learning.
d. team delay.
e. escalating commitment.

A

e. escalating commitment.

MNGT 370 (10 decks)

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