Chapter 10

Question 1

Work specialization/ Chain of command/ Span of management/ Centralization/ Departmentalization

Answer 1

The Characteristics of Organization Structure

Question 2

Functional/ Divisional/ Matrix/ Team/ Virtual network

Answer 2

Five Approaches to Structural Design

Question 3

refers to the deployment of organizational resources to achieve strategic goals

Answer 3

Organizing

Question 4

defined as the framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated.

Answer 4

Organization structure

Question 5

the visual representation of an organization’s structure.

Answer 5

An organization chart

Question 6

work specialization, chain of command, span of management, and centralization and decentralization.

Answer 6

Fundamental characteristics of vertical organization structure

Question 7

sometimes called division of labor, is the degree to which organizational tasks are subdivided into individual jobs

Answer 7

Work specialization

Question 8

the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve outcomes desired by the organization.

Answer 8

Authority

Question 9

the flip side of the authority coin; it refers to the duty to perform the task or activity that one has been assigned.

Answer 9

Responsibility

Question 10

means that people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command

Answer 10

Accountability

Question 11

When managers transfer authority and responsibility to positions below them in the hierarchy, i

Answer 11

delegation

Question 12

which refers to the formal power to direct and control immediate subordinates

Answer 12

line authority

Question 13

, which refers to the right to

advise, counsel, and recommend in the manager’s area of expertise.

Answer 13

staff authority

Question 14

sometimes called span of control, refers to the number of employees reporting to a supervisor.

Answer 14

Span of management

Question 15

characterized by an overall narrow span of management and a relatively large number of hierarchical levels.

Answer 15

tall structure

Question 16

characterized by an overall broad span of management and relatively few hierarchical levels.

Answer 16

flat structure

Question 17

that decision authority is pushed down to lower organization levels.

Answer 17

Decentralization

Question 18

means that decision authority is located near top organization levels.

Answer 18

Centralization

Question 19

the basis for grouping individual positions into departments and departments into the total organization.

Answer 19

Departmentalization

Question 20

groups employees into departments based on similar skills, tasks, and use of resources.

Answer 20

functional structure

Question 21

a very widespread trend
Allows managers to delegate authority
Flexible, responsive

Answer 21

Team approach

Question 22

combines functional and divisional approaches
Improve coordination and information
Dual lines of authority

Answer 22

Matrix approach

Question 23

means that the firm subcontracts most of its major functions to separate companies

Answer 23

Virtual network structure

Question 24

Radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed

Answer 24

Reengineering

Question 25

a temporary team or committee formed to solve a specific short-term problem involving several departments

Answer 25

Task Force

Question 26

furthers horizontal coordination by including members across the organization

Answer 26

Cross-functional Team

Question 27

person responsible for coordinating activities of several departments for the completion of a specific project

Answer 27

Project Manager

Question 28

refers to frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared knowledge, and mutual respect.

Answer 28

Relational coordination

Question 29

Rigid, vertical, and centralized structure.

Rules, procedures, and a clear hierarchy of authority, helping the firm flourishing in a stable environment.

Answer 29

Mechanistic

Question 30

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Answer 30

Organic