Chapter 11 MQ Flashcards by Emily Sothikhoun

An example of an organizational would be:

a. the switch to a new production method.
b. the decision to offer a new product line.
c. the introductions of a new pay for performance system.
d. all of these.
e. the switch to a new production method or the decision to offer a new product line.

d. all of these.

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For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

a. Disruptive innovation
b. Service innovation
c. Productive innovation
d. Restructuring innovation
e. Reverse innovation

a. Disruptive innovation

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_____ refers to innovations in products, services, or processes that radically change an industry’s rules of the game for producers and consumers.
a. Restructuring innovation
b. Trickle up innovation
c. Productive innovation
d. Disruptive innovation

d. Disruptive innovation

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Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _____.

a. cordial
b. rightsized
c. ambidextrous
d. compliant
e. intra-focused

c. ambidextrous

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The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called _____.
a. a search initiative
b. creativity
c. an ideal champion
d. a great idea

b. creativity

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Which of the following refers to the generation of novel solutions to perceived problems?

a. Problem solving
b. Organizational development
c. Creativity
d. Brainstorming

c. Creativity

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The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____.

a. exploration
b. cooperation
c. entrepreneurship
d. idea incubator

a. exploration

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. _____ change is a change in the organization’s product or service outputs.

a. Technology
b. Product
c. Entrepreneurship
d. Creative

b. Product

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Which of the following is a change in the manner in which an organization does its work?

a. Technology
b. Product
c. Entrepreneurship
d. Creativity

a. Technology

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A _____ change is related to the organization production process.

a. new product
b. technological
c. structural
d. culture/people

b. technological

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All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.

a. exploration
b. cooperation
c. innovation roles
d. risk propensity

d. risk propensity

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All of the following are characteristics of creative individuals EXCEPT _____.
a. originality
b. playfulness
c. curiosity
d. rationality

d. rationality

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Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a(n)_____ type of organization.

a. experimental organization
b. cooperative organization
c. entrepreneurial organization
d. disruptive organization
e. creative organization

e. creative organization

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Which of the following is NOT a characteristic of a creative individual?

a. Conceptual fluency
b. Undisciplined exploration
c. Persistence and focused approach
d. Authorization and dependent

d. Authorization and dependent

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Jackie, a new employee of yours, strikes you as curious, open-minded, and receptive to new ideas. Keep your eye on Jackie, for she may very well be:

a. an outstanding performer.
b. an individual with a high need for achievement.
c. a satisfied employee.
d. a creative individual.

d. a creative individual.

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Creative organizations:

a. are characterized by an unusually high number of routine jobs.
b. are loosely structured.
c. have little ambiguity.
d. have too many layers of management.
e. use a centralized decision making approach.

b. are loosely structured.

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According to BusinessWeek, in 2012, _____ was ranked as the World’s Most Innovative Company.

a. Apple
b. Nintendo
c. Nokia
d. Sony

a. Apple

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

a. An idea champion
b. A sponsor
c. A new-venture team
d. An idea incubator

d. An idea incubator

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____.

a. exploration
b. cooperation
c. entrepreneurship
d. idea incubator

b. cooperation

Shared development of innovations among several departments is emphasized by the _____ approach to innovation

a. vertical
b. horizontal linkage model
c. top down
d. bottom-up

horizontal linkage model

The horizontal linkage model is best applied to a:

a. low pressure environment.
b. stable environment.
c. environment that requires speed.
d. customer service environment.

environment that requires speed.

. Innovation requires the coordination that occurs with the _____ .

a. top-down approach
b. bottom-up approach
c. horizontal linkage model
d. time-based approach

horizontal linkage model

. Today’s most successful companies are including _____ directly in the product and service development process.

a. employees
b. internal buyers
c. competitors
d. customers

d. customers

. Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

a. An idea champion
b. Open innovation
c. A new-venture team
d. An idea incubator

b. Open innovation

Cooltown University recently invited members of its social network group to enter a contest on YouTune to design the best video promoting the university. This is an example of what innovative approach? a. Social group innovation b. Network innovation c. Techsourcing d. Crowdsourcing

d. Crowdsourcing

. Which of the following is a person who sees the need for and fights for productive change in an organization? a. A creative individual b. A catalyst c. An idea champion d. A sponsor

c. An idea champion

80. Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others? a. An idea champion b. A sponsor c. A new-venture team d. A skunkwork

a. An idea champion

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____. a. critic. b. sponsor. c. idea champion. d. inventor.

c. idea champion.

. John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of a(n)_____ . a. inventor. b. idea champion. c. sponsor. d. critic.

a. inventor.

The Brain” is a permanent secret group within one of the nation’s largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. “The Brain” can best be described as what type of group or team? a. Cross-functional team b. Fast-cycle team c. Brainstorming team d. Skunkwork

d. Skunkwork

Vivian, as a vice-president of marketing, whihc is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Vivian is a good example of a(n)_____. a. inventor b. sponsor c. critic d. idea champion

b. sponsor

The role of the _____ is to prevent people in other roles from adopting a bad idea. a. critic b. inventor c. sponsor d. ombudsman

a. critic

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation. a. new product group b. matrix group c. new-venture team d. vertical group

c. new-venture team

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business? a. An idea champion b. A sponsor c. A new-venture team d. A skunkwork

d. A skunkwork

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____. a. personal fund b. development fund c. new-venture fund d. change fund

c. new-venture fund

_____ refers to a change in the attitudes and behaviors of a few employees in the organization. a. Organization change b. Organization development c. People change d. Culture change

c. People change

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization? a. Organization change b. Organization development c. People change d. Culture change

d. Culture change

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting: a. organization change b. organization development c. people change d. culture change

c. people change

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities? a. Conflict management b. Organizational revitalization c. Organizational development d. Organizational linkage

c. Organizational development

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and _____ . a. cultural changes b. force field analysis c. organizational productivity d. organizational decline/revitalization

organizational decline/revitalization

____ is NOT a type of current problem that organizational development can help address. a. Mergers b. Acquisitions c. Diversification d. Organizational decline

Diversification

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict? a. Organizational development b. Skunkwork c. Telecommuting d. Downsizing

a. Organizational development