Chapter 7

Question 1

Is a desired future state that the organization attempts to realize

Answer 1

A goal

Question 2

Is a blue print for goal achievement and specifies the necessary resource allocations, schedules, tasks, and other actions

Answer 2

A Plan

Question 3

Official goals, broad statements describing the organization’s future

Answer 3

Strategic Goals

Question 4

Define the action steps the company will take from two to five years in the future

Answer 4

Strategic Plans

Question 5

The results that major divisions and departments within the organization intend to achieve

Answer 5

Tactical Goals

Question 6

Define the action steps the company will take over the next year or so

Answer 6

Tactical Plans

Question 7

• Direct employees and resources towards achieving specific outcomes
• Guide toward efficient and effective performace
• Criteria for effective goals.

Answer 7

-Operational Planning

Question 8

• Are specific and measureable
• Are linked to rewards
• Are challenging but realistic
• Cover key results areas
• Have a defined time period

Answer 8

-Characteristics of Effective goals

Question 9

Operational Planning

Answer 9

• Management by Objectives (MBO)
• single use plans
• standing plans

Question 10

Manager by Means

Answer 10

focuses attention on the methods and processes on achieve goals. When managers pursue their activities in the right way, positive outcomes will results.

Question 11

Single Use Plans

Answer 11

• Achieve one time goals
• program: building new headquarters, converting paper files to digital
• Project: renovating the office, setting up a new company intranet.

Question 12

Standing Plans Policy

Answer 12

Sexual harassment policies, Internet and social media policies.

Question 13

Standing Plans Policy

Answer 13

No eating rules in areas of company where employees are visible to public.

Question 14

Standing Plans Procedure:

Answer 14

Procedures for issuing refunds, procedures or handling employee grievances.

Question 15

Pros of Goals and Plans

Answer 15

• provide a source of motivation and commitment
• guide resource allocation
• set a standard of performance.

Question 16

Cons of Goals and plans

Answer 16

• can create a false sense of certainty
• may cause rigidity in a turbulent environment
• can get in the way of intuition and creativity

Question 17

Contingency Panning

Answer 17

-Identifies important factors in the environment and define a range of alternative responses to be taken in the case of emergencies, setbacks, or unexpected conditions .

Question 18

Building Scenarios

Answer 18

• Managers look at trends and discontinuities and imagine possible alternative futures to build a framework within which unexpected future events can be managed.

Question 19

Crisis Planning

Answer 19

• Cope with unexpected events that are sudden and devastating
• prevention
• preparation

Question 20

Stretch Goals

Answer 20

• are reasonable yet highly ambitious goals that are clear, compelling, an imaginative.

Question 21

Dash boards

Answer 21

• Keep track of key performances metrics
• align and track goals
• can be applied throughout the company on the factory or sales floor.

Question 22

Effective goals are precisely defined and allow for measurable performance. They focus on the key result areas that contribute most to desired performance. They should be challenging but not unreasonably difficult. Finally, they should specify the time period that they cover and they should be tied to valued rewards

Answer 22

Characteristic of effective goals