Chapter 9 - selecting, on boarding, and developing new employees

Question 1

A complete and legal compliant job description includes:

Answer 1

• specific duties and responsibilities
• Physical requirements
• required (KSAs)knowledge, skills, and abilities
• Desirable (KSAs) knowledge, skills, and abilities

Question 2

The key to a successful interview is asking sufficient and legal ……….

Answer 2

Follow up questions

Question 3

The three primary components of an effective employee onboarding program are:

Answer 3

• Discussing job expectations
• Engaging new employees
• Promoting new employee retention

Question 4

Two points that should be made clear early in the on boarding are:

What do you expect of the new employee, and

what ……..

Answer 4

-The new employee expects from you

Question 5

One tool for reinforcing learning is a………
………… help new employees remember what to do and double check that they have completed all the required steps in a process

Answer 5

Job aid