Chapter 4 – strategic planning, management, and evaluation

Question 1

What are the components of a strategic plan?

Answer 1

• Vision
• Mission
• Values
• Goals
• Tactics
• Measures

Question 2

Component of strategic plan, What the organization strives to be; a statement of a desirable future

Answer 2

Vision

Question 3

Component of strategic plan, what the organization does to move toward the vision?

Answer 3

Mission

Question 4

Component of strategic plan, what the organization stands for, believes in; guiding principles for service delivery

Answer 4

Values

Question 5

Components of a strategic plan, specific outcomes to be achieved by departments, divisions, and individuals

Answer 5

Goals

Question 6

Component of strategic plan, specific short term steps to help achieve the goals; a strategic to do list

Answer 6

Tactics

Question 7

Component of strategic plan, Quantitative or qualitative indicators in progress

Answer 7

Measures

Question 8

A target that defines an outcome to be achieved

Answer 8

Goal

Question 9

Two useful tools for working with employees to set strategic goals are the acronyms of ………. and …………

Answer 9

VISTA Goals

&

SMART Goals

Question 10

Acronym for VISTA Goals

Answer 10

V—Visualized
I— inspirational
S—Specific
T—Time bound
A— accessible

Question 11

Acronym for SMART Goals:

Answer 11

S—Specific
M—Measurable
A—Attainable
R—Relevant
T—Timely

Question 12

A good manual includes:

Answer 12

• Identifies the goals and standards that have been established for specific jobs within the organizational unit or function
• Breaks down work processes into tasks and activities, presents those tasks and activities in the order in which they should be performed
• Outlines the steps that are necessary to perform a job productively and safely

Question 13

Also called the (Deming wheel), the …………. cycle was created by Dr. W Edwards Deming to ensure quality control and high performance in the workplace

Answer 13

1.Plan – 2.do – 3.check - 4.act cycle

Question 14

Strategic planning involves setting priorities in relation to the organization’s……….

Answer 14

Vision

Question 15

………….planning involves breaking a strategic plan into specific steps required to accomplish the work.

Answer 15

Operational planning

Question 16

Most important advantage about a written work plan is that the written work plan can be consulted when you ………

Answer 16

Aren’t available

Question 17

You need to expect the unexpected by setting aside a day or two and project and work schedules for ……….

Answer 17

Unforeseen delays

Question 18

Delegation helps you get the work done by …………your employees. It gives team members more opportunities to learn and grow, and it can make their jobs more challenging and interesting.

Answer 18

empowering

Question 19

………involves monitoring progress, evaluating effectiveness, and rethinking approaches to getting the work done based on initial results

Answer 19

Checking

Question 20

At any time, effective supervisors know exactly how much………. has been made on the work which they are responsible.

Answer 20

progress

Question 21

Step 4 in the plan do check act cycle, ensures that you follow through on executing necessary adjustments to ensure a …………

Answer 21

successful outcome

Question 22

Planning the operational work of your employees should be refined……….

Answer 22

On a daily basis

Question 23

If an employee is new or unfamiliar with a task, you can coach him or her at this stage in the plan-do-check-act cycle to increase comfort and familiarity with work.

Answer 23

“Do” phase

Question 24

Checking involves focusing on performance outcomes rather than specific ………

Answer 24

Work processes or approaches

Question 25

………..means asking the right questions and coaching the employee to do the task as well as you once did it.

Answer 25

Supervising

Question 26

It’s important to review all work regardless of the …….. of the task

Answer 26

Outcome

Question 27

When employees get…………, both correction and praise, they are more willing to accept additional responsibility and participate in improvement efforts and activities.

Answer 27

Regular feedback