Chapter 4 – strategic planning, management, and evaluation Flashcards
What are the components of a strategic plan?
- Vision
- Mission
- Values
- Goals
- Tactics
- Measures
Component of strategic plan, What the organization strives to be; a statement of a desirable future
Vision
Component of strategic plan, what the organization does to move toward the vision?
Mission
Component of strategic plan, what the organization stands for, believes in; guiding principles for service delivery
Values
Components of a strategic plan, specific outcomes to be achieved by departments, divisions, and individuals
Goals
Component of strategic plan, specific short term steps to help achieve the goals; a strategic to do list
Tactics
Component of strategic plan, Quantitative or qualitative indicators in progress
Measures
A target that defines an outcome to be achieved
Goal
Two useful tools for working with employees to set strategic goals are the acronyms of ………. and …………
VISTA Goals
&
SMART Goals
Acronym for VISTA Goals
V—Visualized I— inspirational S—Specific T—Time bound A— accessible
Acronym for SMART Goals:
S—Specific M—Measurable A—Attainable R—Relevant T—Timely
A good manual includes:
- Identifies the goals and standards that have been established for specific jobs within the organizational unit or function
- Breaks down work processes into tasks and activities, presents those tasks and activities in the order in which they should be performed
- Outlines the steps that are necessary to perform a job productively and safely
Also called the (Deming wheel), the …………. cycle was created by Dr. W Edwards Deming to ensure quality control and high performance in the workplace
1.Plan – 2.do – 3.check - 4.act cycle
Strategic planning involves setting priorities in relation to the organization’s……….
Vision
………….planning involves breaking a strategic plan into specific steps required to accomplish the work.
Operational planning
Most important advantage about a written work plan is that the written work plan can be consulted when you ………
Aren’t available
You need to expect the unexpected by setting aside a day or two and project and work schedules for ……….
Unforeseen delays
Delegation helps you get the work done by …………your employees. It gives team members more opportunities to learn and grow, and it can make their jobs more challenging and interesting.
empowering
………involves monitoring progress, evaluating effectiveness, and rethinking approaches to getting the work done based on initial results
Checking
At any time, effective supervisors know exactly how much………. has been made on the work which they are responsible.
progress
Step 4 in the plan do check act cycle, ensures that you follow through on executing necessary adjustments to ensure a …………
successful outcome
Planning the operational work of your employees should be refined……….
On a daily basis
If an employee is new or unfamiliar with a task, you can coach him or her at this stage in the plan-do-check-act cycle to increase comfort and familiarity with work.
“Do” phase
Checking involves focusing on performance outcomes rather than specific ………
Work processes or approaches
………..means asking the right questions and coaching the employee to do the task as well as you once did it.
Supervising
It’s important to review all work regardless of the …….. of the task
Outcome
When employees get…………, both correction and praise, they are more willing to accept additional responsibility and participate in improvement efforts and activities.
Regular feedback
