Chapter 7 - team building

Question 1

People are more motivated to work toward shared goals and objectives when they feel that they are part of a……….

Answer 1

Team effort

Question 2

A collection of individuals with no strong sense of responsibility to each other.

The absence of unified effort and camaraderie distinguish a ……..from a team.

Answer 2

Group

Question 3

A group passes through 4 stages on its way to becoming a team, which are:

Answer 3

1. Forming
2. Storming
3. Norming
4. Performing

Question 4

The first stage of becoming a team when members come together and are uncertain of the nature and role of the group.

This stage is finished when members see themselves as part of the group.

Answer 4

Forming

Question 5

Second stage of group formation, marked by conflict over who will lead the group and how group members will respond to the leader.

Answer 5

Storming

Question 6

Third stage of becoming a team, characterized by the beginnings of cohesiveness and closeness among group members.

Answer 6

Norming

Question 7

The final stage when the group moves forward to accomplish its goals. At this stage the group can be considered a team.

Answer 7

Performing

Question 8

When team members understand each other’s rules and responsibilities, they will be able to hold each other………..

Answer 8

Accountable

Question 9

As the team leader, this starts with you. You must hold yourself accountable and serve as a role model for desired behaviors.

Answer 9

Accountability

Question 10

Seven steps to building a team:

Answer 10

1. Show team members where they fit into the system
2. Hold regular team meetings
3. Set goals with your team members
4. Encourage team members to suggest solutions to problems
5. Let team members tell you things you may not like to hear
6. Let team members help set
   standards
7. Respect to diversity

Question 11

A team is more likely to achieve its goals if members are …………

………. team members to take control of their work means helping them develop confidence in their abilities to encourage them to respect themselves and each other.

Answer 11

Empowered

Empowering

Question 12

Three specific tools that supervisors can use to empower employees are:

Answer 12

Job enrichment

Career growth

Mentoring

Question 13

This tool to empower employees gives employees the opportunity to develop their skills and bring new talents to the job.

Answer 13

Job enrichment

Question 14

This tool to empower employees by creating a career ladder within your unit will enable those who achieve work success to take on new challenges.

Answer 14

Career growth

Question 15

………… offer encouragement, serve as role models, and guide employees to growth opportunities.

Answer 15

Mentoring