Chapter 13- Leading change Flashcards
When implementing change, it should not create more problems than it ……..:
Sets out to solve
Most peoples initial reaction to change is………
Unfavorable
Six stages that people move through in responding to change:
- Stage 1: loss
- Stage 2: doubt
- Stage 3: discomfort
- Stage 4: discovery
- Stage 5: understanding
- Stage 6: integration
…….means that employees feel they have to make the change and are more likely to resist it
Compliance
…….means they want to make the change and truly support it. Changes that grow out of ……… last longer and work better.
Commitment
You can build commitment among your team members with three steps of change leadership:
- Promote why
- Promote how
- Maintain momentum
Promote the Why
Always start with the why. Explain why things need to change from how they are ………you explain what will change or how it’s going to be different.
Before
The method of imagining your success and linking that picture to shared values can enable any leader to shape a logical plan into an …………
Inspiring vision
Once you have a clear vision, consider which additional key points should be included in your message, how it might best be delivered and by……….
Whom
Your vision message key points should focus on the positive aspects of your change once it is successfully implemented: how the change will benefit the organization and/or the community, and what your ……..will gain from this change.
Employees
You’ll need to convene your team so that you or your designee can address the team directly. One option might be to begin with a team meeting followed by an ……… to confirm what was covered.
If you want to change to succeed, you must make sure ………… that agrees on their benefit and value and will speak in favor of it.
Senior management
Promote the How
Provide well prepared instruction
If you are responsible for training or coaching your employees on how to accomplish something new, try to keep your early instructions ……….. Changes can be easier in bite size pieces.
Simple
A one page template, card, or diagram that summarizes a more complex set of instructions that your employees have already learned in training sessions.
The item can serve as a quick reminder of the steps required to complete a task until the employee has gotten the hang of the new process
Job Aid
When people are struggling to learn something new, tap into positive emotions by making the learning …………
Fun
