Chapter 10 -accountability in the workplace

Question 1

Positive reinforcement works best with an employee with a…………

Negative sanctions using progressive discipline may be necessary with an employee with a ………..

Answer 1

Positive attitude

Negative attitude

Question 2

Regular Feedback meetings throughout the year make the annual performance evaluation meeting ……..for team members

Answer 2

Easier

Question 3

If you feel a team member could have handled a situation more effectively, it is important to discuss your observations ……… when the incident occurred as possible.

Answer 3

As close to when …

Question 4

The following principles can improve your coaching Success:

Answer 4

1. Be a conversation partner
2. Defined the outcomes
3. Clarify performance expectations
4. Build dynamic capability
5. Engage your team members interests and passions
6. Recognize teachable moments
7. Use multiple coaching media
8. Provide recognition and rewards

Question 5

Key components of effective counseling are empathy, caring, listening, and ……….

Answer 5

Confidentialitiy

Question 6

It is not your responsibility to solve the employees personal problems. It is your responsibility to notice when changes in employees behavior or performance affect productivity or the work environment and to ………..

Answer 6

Address your concerns with that employee

Question 7

A rigorous and structured form of coaching. The plan focuses on developing an employee skill levels in areas that may be deficient.

Answer 7

Performance improvement plan

Question 8

Five steps in performance improvement plans:

Answer 8

1. Identify and document to the problem
2. Get input
3. Develop the plan
4. Create the schedule
5. Monitor, assess, and give feedback

Question 9

The purpose of any disciplinary measures to change employee behavior or improve job performance, not to……..

Answer 9

Punish the employee

Question 10

When in violation occurs or performance standards are consistently not cement, you should immediately begin to ……….to find out what exactly happened

Be sure to notify the employee who may have violated the rule that you are looking into the matter.

Answer 10

Investigate the incident

Question 11

Any corrective action you take should be constructive and design to ……… the employee

Answer 11

Motivate

Question 12

Any local governments that have bargaining units, disciplinary measures must be in accordance with the procedures specified in the ……..

Answer 12

Labor contract