Chapter 1 - Roles of a supervisor

Question 1

As a supervisor, you are ……… that holds your team and projects together, so that the work keeps moving regardless of political changes, tight budgets, changing priorities, staff reductions, and new demands from citizens.

Answer 1

The glue

Question 2

……….focuses on establishing direction, aligning
employees based on the direction, and motivating and inspiring employees to succeed.

…………Produces change, with an emphasis on achieving long-term outcomes.

Answer 2

Leading

Question 3

……….Involves planning and budgeting, organizing and staffing, and control and problem-solving functions.

Answer 3

Managing

Question 4

Managing keeps things running on a day to day operations of an organization – and ………..looks to the future.

Answer 4

Leadership

Question 5

While it is OK to disagree in private with your manager, once a decision is made you must ……….

Answer 5

Support it

Question 6

A team that reaches a high level of functioning is a group of people who respect and …….. and know they can rely on each other.

Answer 6

Trust each other

Question 7

When leading a team, focus on building the skills needed to ………..the team. With empowerment comes accountability. That means defining measures for team performance.

Answer 7

Empower

Question 8

Delegating is essential to your supervisory success because it:

Answer 8

• Helps employees feel valued
• Encourages creative and innovative problem-solving
• Motivate employees to take full responsibility for their work
• Increases productivity and ensures that the work gets done
• Helps you manage your supervisory workload.

Question 9

There are four parts to successful delegation:

Answer 9

1. Responsibility
2. Authority
3. Instruction
4. Accountability

Question 10

Responsibility- You should give the employee full responsibility for the specific task you were delegating and clear goals to help him or her ………..

Answer 10

Complete the task

Question 11

Authority- The employer must have sufficient authority to complete the task, and other team members should know that the …………

Answer 11

Employee has that authority

Question 12

Instruction- To be successful, your employee needs specific instructions on the expectations and work processes and ……….to ensure successful completion.

Answer 12

Regular feedback

Question 13

Accountability- Finally the team member must be held accountable for completing the task and achieving the…………

Answer 13

Desired outcome

Question 14

A guideline for delegation is ……….. about what you want done. Communicate the goal, the deadline, and any rules and procedures.

Answer 14

Be Clear About

Question 15

A guideline for delegation is maintain an open communication and check on progress, but do not…………

Answer 15

Try and rescue the person.

Delegating work for your employees doesn’t mean doing it for them

Question 16

Studies have shown that employees want more ………their work

Answer 16

Control over

Question 17

…………makes it easier for you to identify road blocks that may interfere with achieving your unit’s objectives, provides opportunities for coaching, make better use of resources, quickly mediates conflict, and allows for changes in course direction if necessary.

Answer 17

Continuous two-way communication