Chapter 9 - Fire Up Your People's Performance Flashcards
The key to managing for results is making your organization goals ____
Tangible.
Describing organizational objectives in a way that seems relevant to people’s personal goals.
Leadership vision.
What is the only real way to motivate your people?
Offer them the chance to succeed.
What is the best way to fire up your people?
Give him the chance to work towards their goals.
How do your people define success?
By the goals they’ve achieved or dreams they’ve realized.
What is the first rung of the ladder?
Set expectations.
What is the first thing you need to do with expectations?
Make sure they are clear.
Expectations cannot be what?
Standardized.
When you try to apply expectations to all employees equally what you get is ___
An average.
Individual goals that should push them to achieve at a level slightly higher than the one at which they’re already performing
Stretch goals.
Expectations work their magic by raising the bar a little which for most people results in what?
Stress.
It’s important to tailor expectations to what?
The individual.
In addition to tailoring expectations to your people you need to be ____
Realistic.
You need to at least offer your people the chance to participate in ____
Setting expectations.
What has always been the successful leaders secret weapon?
Optimism.
What is the second rung?
Exhibit optimism.
Staying calm under pressure is basically just ____
Operational optimism.
What has a measurable impact on the group’s success?
The mood of the group.
Optimism becomes really useful only when ____
Combined with other approaches.
What your people believe they’re capable of is more important than what?
They are capable of.
What is something that depresses your people’s ability to operate at full power?
Doubt.
What is a quieter form of optimism?
Staying calm under pressure.
What is the fourth rung?
Allow execution
What is the single most important factor in leading for high performance and results?
Unleashing your people’s strengths.
Strengths are not what?
Skills.
What is impossible without the unique mix of personality, experience, and aptitude
Mastery.
The key to leading for execution
Identify your people’s strengths and then put them in a position where their strengths will be useful.
What is the only way to get a handle on what your people can do?
Keep in constant contact with your employees.
What is the fourth rung
Allow execution.
The most important part of leading for execution.
Simply letting your people execute in the first place.
What should you use your experience and insight for
Teaching tools
What will bring only predictability not performance?
Forcing your people to conform to a particular approach.
What are your people’s best chance to grow?
Mistakes.
What is the fifth rung?
Give feedback.
What are the two parts of giving feedback
Critiquing their efforts
Recognizing their triumphs
What do you need to offer your people in addition to feedback
A practical plan for overcoming his weakness
What are the most effective least expensive ways to motivate people
Recognition and praise.
You should spend more time with which of your people
Your best people.
The best way to ensure that you take the time to give your people useful feedback
Make it part of your leadership routine.
What is the sixth rung?
Help your people improve
What is the key to keeping up high levels of performance?
Continuous improvement.
What is the real enemy of long-term effectiveness?
Complacency.
80% of all learning takes place
Without anyone ever lifting a number two pencil
The best opportunities for growth and development take place
Outside the classroom.
What is your ultimate goal of climbing the six rungs of the ladder
Personal accountability.
What is the key to a successful organization
Foster continuous improvement.
There are six runs on the ladder but in the end the most important thing you can do is give your people
The chance to use their strengths and accomplish their goals
Making people feel that they have the chance to be successful is the key to ____
Motivating them to get the right things done.
