Chapter 9 - Fire Up Your People's Performance Flashcards
The key to managing for results is making your organization goals ____
Tangible.
Describing organizational objectives in a way that seems relevant to people’s personal goals.
Leadership vision.
What is the only real way to motivate your people?
Offer them the chance to succeed.
What is the best way to fire up your people?
Give him the chance to work towards their goals.
How do your people define success?
By the goals they’ve achieved or dreams they’ve realized.
What is the first rung of the ladder?
Set expectations.
What is the first thing you need to do with expectations?
Make sure they are clear.
Expectations cannot be what?
Standardized.
When you try to apply expectations to all employees equally what you get is ___
An average.
Individual goals that should push them to achieve at a level slightly higher than the one at which they’re already performing
Stretch goals.
Expectations work their magic by raising the bar a little which for most people results in what?
Stress.
It’s important to tailor expectations to what?
The individual.
In addition to tailoring expectations to your people you need to be ____
Realistic.
You need to at least offer your people the chance to participate in ____
Setting expectations.
What has always been the successful leaders secret weapon?
Optimism.
What is the second rung?
Exhibit optimism.
Staying calm under pressure is basically just ____
Operational optimism.
What has a measurable impact on the group’s success?
The mood of the group.
Optimism becomes really useful only when ____
Combined with other approaches.
