Chapter 7 - Making the Right Call When the Heat Is On Flashcards
What is a prerequisite of leadership? (p105)
The ability to make decisions.
For leaders to be successful they have to recognize that while they don’t have…
All the answers they’re people just might.
What are two ways to unlock what your people know?
- Make them accountable for the success or failure of their piece of the operation.
- Use discussion, debate, and questioning to uncover their specific knowledge or viewpoint
How do you chip away at some of the complacency that comes with any established organization?
By welcoming disagreement.
What is the only way to make sure people don’t hoard, suppress, or whitewash information?
Encourage honest debate and disagreement.
What does a little conflict give your people?
More confidence and a greater sense of security.
What is a way of testing different ideas and solutions, uncovering their weaknesses and affirming their strengths
Debate.
Debate is actually a kind of what?
Transparency.
When praise and encouragement are not enough you may actually have to do what?
Ask your people to take issue with the conventional wisdom.
What is our subconscious mind as it analyzes our previous experiences and tells us how those experiences relate to what’s happening right now?
Intuition.
Don’t let intuition become an excuse for what?
Inaction.
The longer you wait the more likely it is
The moment for the decision will already have come and gone
What is an integral part of decision making?
Timing.
Timing is the result of what three thing
- Your ability to gather information
- You’re willingness to listen to your intuition.
- Your initiative
If you want to become a better decision maker you need to first become a better what?
Failure.
What do mistakes accelerate?
Your personal growth.
The only unforgivable mistake
The one you made before.
Effective leaders focus on what types of decisions
The few that make a difference
If a decision can be made by someone beneath you…
That person should make it
What is the four-step prescription
Observe
Orient
Decide
Act
What does orienting yourself mean?
Evaluating the information you gathered during the observation phase
The more precisely you orient yourself the more likely…
It is at your decision will solve the problem that was meant to solve.
What are the basis for a useful decision
Accurate standards
Once you made your final decision what is your people’s only acceptable response?
Commitment.
When must you absolutely have to act?
Only when in action will cause a situation to fall apart or an opportunity to be lost.
The process of making sure your decisions matter
Execution.
Execution starts with what
Accountability.
The process of creating new opportunities
Decision making.
The most important and most overlooked aspect of leadership.
Execution
The most efficient way of shaking your people for their perspective and insights?
Conflict.
The two most important phases of decision making process
Observe an act.