Chapter 7 - Making the Right Call When the Heat Is On

Question 1

What is a prerequisite of leadership? (p105)

Answer 1

The ability to make decisions.

Question 2

For leaders to be successful they have to recognize that while they don’t have…

Answer 2

All the answers they’re people just might.

Question 3

What are two ways to unlock what your people know?

Answer 3

1. Make them accountable for the success or failure of their piece of the operation.
2. Use discussion, debate, and questioning to uncover their specific knowledge or viewpoint

Question 4

How do you chip away at some of the complacency that comes with any established organization?

Answer 4

By welcoming disagreement.

Question 5

What is the only way to make sure people don’t hoard, suppress, or whitewash information?

Answer 5

Encourage honest debate and disagreement.

Question 6

What does a little conflict give your people?

Answer 6

More confidence and a greater sense of security.

Question 7

What is a way of testing different ideas and solutions, uncovering their weaknesses and affirming their strengths

Answer 7

Debate.

Question 8

Debate is actually a kind of what?

Answer 8

Transparency.

Question 9

When praise and encouragement are not enough you may actually have to do what?

Answer 9

Ask your people to take issue with the conventional wisdom.

Question 10

What is our subconscious mind as it analyzes our previous experiences and tells us how those experiences relate to what’s happening right now?

Answer 10

Intuition.

Question 11

Don’t let intuition become an excuse for what?

Answer 11

Inaction.

Question 12

The longer you wait the more likely it is

Answer 12

The moment for the decision will already have come and gone

Question 13

What is an integral part of decision making?

Answer 13

Timing.

Question 14

Timing is the result of what three thing

Answer 14

1. Your ability to gather information
2. You’re willingness to listen to your intuition.
3. Your initiative

Question 15

If you want to become a better decision maker you need to first become a better what?

Answer 15

Failure.

Question 16

What do mistakes accelerate?

Answer 16

Your personal growth.

Question 17

The only unforgivable mistake

Answer 17

The one you made before.

Question 18

Effective leaders focus on what types of decisions

Answer 18

The few that make a difference

Question 19

If a decision can be made by someone beneath you…

Answer 19

That person should make it

Question 20

What is the four-step prescription

Answer 20

Observe
Orient
Decide
Act

Question 21

What does orienting yourself mean?

Answer 21

Evaluating the information you gathered during the observation phase

Question 22

The more precisely you orient yourself the more likely…

Answer 22

It is at your decision will solve the problem that was meant to solve.

Question 23

What are the basis for a useful decision

Answer 23

Accurate standards

Question 24

Once you made your final decision what is your people’s only acceptable response?

Answer 24

Commitment.

Question 25

When must you absolutely have to act?

Answer 25

Only when in action will cause a situation to fall apart or an opportunity to be lost.

Question 26

The process of making sure your decisions matter

Answer 26

Execution.

Question 27

Execution starts with what

Answer 27

Accountability.

Question 28

The process of creating new opportunities

Answer 28

Decision making.

Question 29

The most important and most overlooked aspect of leadership.

Answer 29

Execution

Question 30

The most efficient way of shaking your people for their perspective and insights?

Answer 30

Conflict.

Question 31

The two most important phases of decision making process

Answer 31

Observe an act.