Chapter 6 - Know Their Names Before You Send Them into the Flames Flashcards
Effective two-way communication is essential to what?
Forming useful relationships with your people.
It’s important to have what when communicating with people?
A common frame of reference.
To make people effective in deploying their individual skills employers have to do what?
Get to know them as individuals.
The goal of leader and managers today is to make productive what?
The specific strengths and knowledge of each individual.
To develop connections with your people you need to first be able to what?
Communicate with them.
Communication is all about what?
Perception.
Communication happens only when what?
Someone receives a message.
Every time we receive a message we process it how?
In terms of our own prejudices, concerns, and assumptions.
What percentage of what we’re trying to get across is really understood by our people?
Only 50%.
All of us make the mistake of focusing only on what?
What we’re saying and not on what our people may be hearing.
If you want to be sure that your messages are getting through intact then what do you need to do?
Frame the message in terms that your people will understand.
Where do you find the raw material for a shared frame of reference?
In your people’s individual goals.
How can I develop a useful frame of reference for communicating with each employee?
By talking with them about how their own goals relate to the organization’s schools.
What is outcome number one?
Your people feel that you understand their goals and sincerely want to help them achieve them.
What is outcome #2
Your people know what’s going on in the organization, they understand its mission and values, and most important, they see how their own goals are linked to the organization’s goals.
What is outcome number 3?
Your people feel that they have a good work environment, and it enables them to do their best work.
What is the key to the high performing organization?
Linking your people’s aspirations with the larger objectives of the company.
How can you uncover your people’s true Goals and aspirations?
Only by connecting with your people.
How do you uncover your people’s goals?
All you have to do is ask.
Only in what context will people confide to you their true goals and motives?
Trust and caring.
How do you develop the connection with your people?
Ask open-ended questions
Share information
Listen to what they have to say
What is the first step you should take if you want to adopt a leadership by walking around approach?
Decide to really care about your people and their objectives.
Focused listening is nothing more than listening with what
Purpose
Listening is a function of what
Self-interest
When you said expectations you’re not committing yourself to a particular outcome you’re committing yourself to what
A process
Relationships flourish only where there is what
Good communication and a shared frame of reference
How do you create a point of reference that you can return to in future conversations?
By sharing your organization’s objectives with your people.
What is the only reason for teaching your people about your organization’s components
So that your people can use it to keep themselves focused out on the customer’s needs
We communicate best how
Showing not telling
What will help your people understand how their goals and their organizations goals are linked
Only a combination of teaching methods and storytelling.
What percentage of how employees perceive their workplace can be laid at their leader’s feet
50 to 70%
Members naturally look to their leaders for direction and not just direction and what to do but
In how to feel
What is a trust killer
Manipulation
The key to turn around a nasty emotional atmosphere is to first what?
Acknowledge your power
