Chapter 6 - Know Their Names Before You Send Them into the Flames Flashcards
Effective two-way communication is essential to what?
Forming useful relationships with your people.
It’s important to have what when communicating with people?
A common frame of reference.
To make people effective in deploying their individual skills employers have to do what?
Get to know them as individuals.
The goal of leader and managers today is to make productive what?
The specific strengths and knowledge of each individual.
To develop connections with your people you need to first be able to what?
Communicate with them.
Communication is all about what?
Perception.
Communication happens only when what?
Someone receives a message.
Every time we receive a message we process it how?
In terms of our own prejudices, concerns, and assumptions.
What percentage of what we’re trying to get across is really understood by our people?
Only 50%.
All of us make the mistake of focusing only on what?
What we’re saying and not on what our people may be hearing.
If you want to be sure that your messages are getting through intact then what do you need to do?
Frame the message in terms that your people will understand.
Where do you find the raw material for a shared frame of reference?
In your people’s individual goals.
How can I develop a useful frame of reference for communicating with each employee?
By talking with them about how their own goals relate to the organization’s schools.
What is outcome number one?
Your people feel that you understand their goals and sincerely want to help them achieve them.
What is outcome #2
Your people know what’s going on in the organization, they understand its mission and values, and most important, they see how their own goals are linked to the organization’s goals.
