Chapter 5 - Every Chief Needs a Radio, a White Helmet, and His People's Trust Flashcards
What is the only thing that makes leadership possible?
Trust
Trust is an essential part of leading for performance particularly performance…
Under any kind of stress.
What is the key to an organization’s long-term success?
It’s ability to change when necessary to keep itself competitive.
What is the key to using trust to boost people’s performance under stress?
Project an air of calm and control.
Where does trust come from?
Consistency.
Trust is people’s response to you when you do what?
Act in ways that show them they’ll benefit from following your lead.
What is the key to winning your people’s trust?
Showing them that your focused on what they value.
By showing our people what do we make it possible for them to trust us?
That we want to help them get where they want to go.
What two things cause trust to happen?
Consistency and competence.
The intensity with which people trust you comes from what?
Consistency.
Any breakdown and trust can always be traced back to a leader’s what?
Lack of commitment to following the smoke
(Especially as it relates to self-awareness)
All you need to do to create an environment or trust as possible is what?
Be transparent.
Transparency is making sure that your people have what?
Access to any decisions concerning their goals and the things they value
You can’t have credibility without what?
Clear standards.
What are the two outcomes that create an environment where trust is possible?
- Your employees aren’t surprised when your actions and decisions inspire confidence in them.
- You delegate as many tasks as possible to your people
What is one of the hardest things about trying to develop trust?
Recognizing which actions will support a trusting environment and which will wreck it.
Trust begins with what?
Self-awareness.
You can increase your people’s confidence in you by consistently meeting their expectations
So your first objective should be to..
Define and manage those expectations.
The only way to build confidence is to demonstrate what?
That you can consistently meet expectations.
How do you begin to define expectations?
Recognize your people’s goals.
Being explicit about what you’ll do to help achieve them
What is the whole point of setting expectations?
Making good on those expectations.
You never speak in absolutes unless…
You have total control over the situation.
To create an atmosphere where trust is possible leaders need to be what?
Competent as well as transparent.
What can make people predispose to have confidence in you?
Positive reputation
What is the most effective way to show your people that you trust them?
Delegate to them.
Delegating won’t help you build trust if you don’t first do what?
Make sure your people are prepared to succeed.
Who’s the only person that can destroy trust?
The same person who inspires trust
