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IGCSE Business > Chapter 9 > Flashcards

Chapter 9 Flashcards

1
Q

What is communication

A

Transferring of a message from sender to reciever, who understands the message.

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2
Q

What is a Message

A

The information/instructions being passed by the sender to the reciever.

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3
Q

When has there effective communication

A

When the message has been sent, recieved, understood and acted upon as intended.

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4
Q

What is internal communication

A

Communications between workers of the same organisation

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5
Q

What is external communication

A

Communication between the organisation and other organistations/individuals

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6
Q

What is the process of effective communication

A

Sender/transmitter
Medium of communication
Reciever
Feedback

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7
Q

What is a transmitter/sender

A

The person who sends a message/starts the communication process off.
Have to decide on appropriate medium of communication and reciever.

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8
Q

What is a medium of communication

A

The method used to send a message
Eg talking/emailing

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9
Q

What is a reciever

A

Wthe person who recieves the information

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10
Q

What is feedback

A

The reply from the reciever that shows whether the message has arrived, been understood and if neccessary acted upon

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11
Q

What is one way communication

A

Communication that does not require a response

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12
Q

What is two-way conversation

A

When the reciever gives a response to the message and there is a discussion about it

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13
Q

What are the advantages of two-way communication (2)

A

The sender will know whether the information has been recieved and understood
It may motivate the reciever as they feel they are making a real contribution to the discussion

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14
Q

What is formal communication

A

When messages are sent through established channels using proffesional language

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15
Q

What is informal communication

A

When messages are sent and recieved casually using everyday language
In the workplace there are informal channels/grapevines which are unrecognised meeting, managers sometimes use to test things out before officially introducing, but can also be used to spread gossip/rumors.

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16
Q

What are the communication methods (3)

A

Written
Verbal
Visual

17
Q

What are the methods of verbal communication (4)

A

Face-to-face
Team meetings/briefings
Telephone calls
Video conferencing

18
Q

What are the advantages of verbal communication (3)

A

Information is passes on quickly, meaning it is efficient for large groups of people
There is opportunity for immediate feedback/two-way communication
Message can be reinforced by the speaker with body language

19
Q

What are the disadvantages of verbal communication (3)

A

In a large meeting, there is no way to tell if the message is being effectively communicated
Feedback can take long
Not appropriate if a record of the message is required eg. A warning

20
Q

What are the methods of written communication (6)

A

Business letters-internal/external, follow a set structure
Memorandums-must have the businesses name, internal
Text messages-can’t be reinforced with tone/body language, but quick and discreet and there is a record
Reports-details about particular problem
Email/social network-intranet and internet

21
Q

What are the advantages of written communication (3)

A

There is hard evidence-reduces disagreements
Can contain complicated details(can be a law to display safety procedures)
Can be copied and shared quickly

22
Q

Disadvantages of written communication (3)

A

Two-way communication may be difficult
Other than email, it is not easy to check whether the message has been recieved and understood
There is no oppurtunity for body language, tone etc. To reinforce the message

23
Q

What are the methods of visual communication (4)

A

Charts and diagrams
Posters
Photographs and cartoons
Films, videos and powerpoints

24
Q

What are the advantages of visual communication

A

It presents information in an appealing way which makes it more likely to be read
Can make the message clearer by illustrating points being made

25
Q

What are disadvantages of visual communication

A

There is no feedback unless another form of communication is used
It can be difficult for some people to ionterpret the visuals

26
Q

What are the factors to be considered when choosing a communication method(7)

A

Cost
Speed
Importance of feedback
Importance of written record
The reciever
Message details
Leader ship style

27
Q

Explain upwards communication

A

The passing of messages/information from subordinates to managers

28
Q

Explain horizontal/lateral communication

A

Way of transferring informal and formal messages and ideas
Can cause conflict between departments

29
Q

Explain downwards communication

A

Managers to subordinates
Statements+intructions about business decisions
Does not allow for feedback
Original meaning of the message may becomne distorted as it travels down the levels heirarchy

30
Q

What are communication barries

A

Factors that stop effective communication

31
Q

What causes a breakdown in communications/how can communication fail

A

Through problems with:
Sender
Reciever
Medium
Feedback

32
Q

What could be wrong with the media of communication and how to resolve/lessen them

A

The message may be lost-insist on feedback
Wrong channel used-use appropriate channel
No feedback-choose a different medium
Distorted down a long chain of command-choose the shortest possible channel
Breakdown of medium-make other forms of communication availible

33
Q

2 examples of a breakdown of media

A

Postal strikes or computer failure

34
Q

What are the problems with the sender that cause communication barries
How do you resolve/lessen them

A

Jargon-use understandable terms
Wrong message/wrong reciever- make sure the right perspn is getting the right messgae
Speaks to quick/unclearly-make message clear and insist on feedback to ensure its understood
Message too long/details distract-keep message brief to ensure main points are understood

35
Q

Problems with recievers that affect commjunicatiuon and how to resolve/lessen them

A

Not listening/paying attention-explain the importance of the message and then ask feedback
Does’t like/respect the speaker-get respected speaker to deliver the message

36
Q

Problems with feedback that affects communication and how to resolvethem

A

No feedback-different medium/method
Reached slowly/distorted-use direct line of communication

IGCSE Business (30 decks)

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