Chapter 8- Recruitment And Training Of Employees

Question 1

Why would a business recruit new employees (3)

Answer 1

An employee leaves/needs to be replaced
New business
Expanding

Question 2

What is recruitment

Answer 2

Process from identifying that the business needs to employ someone until applications have arrived at the business

Question 3

What does the recruitment process give the business an opportunity to do (3)

Answer 3

Assess:
role of employees
Nature of jobs
Future workforce requirements

Question 4

Difference between large and small business when recruiting employees

Answer 4

Big business has HR department which manages the selections etc
Small doesn’t have enough people to have HR, the managers who will be supervising employee do it

Question 5

What do HR look for when recruiting

Answer 5

Someone who is a good fit for company(avoids conflict) and who will be able to help the business meet its objectives

Question 6

What is selection

Answer 6

Series of steps by which candidates are interviewed, tested and screened for choosing the most suitable person for the posts

Question 7

List the recruitment process

Answer 7

1. vacancy arises
2. Job analysis
3. Job description
4. Job specification
5. Job advertised in appropriate media
6. Application forms and shortlisting
7. Interviews and selection
8. Vacancy filled

Question 8

What does part time mean

Answer 8

Employees work between 1 and 30-35 hours a week

Question 9

What does full time mean

Answer 9

Employees will usually work 35+ hours a week

Question 10

What are the benefits to the business of employing part-time employees(6)

Answer 10

More flexible in work hours
Easier to ask employees to just work busy times
Fits in with their (employee) lifestyle and will therefore be willing to accept lower pay
Reduces business cost in comparison
Easier to make redundant in some countries

Question 11

Limitations of part time employees to businesses (5)

Answer 11

Less likely to seek training as the employees only see the job as temporary
Takes longer to recruit 2 part time than 1 full-time
Employee less committed/more likely to leave
Employees less likely to be promoted as they would not have gained the same skills and experience
More difficult to communicate with employee

Question 12

Why is training important to a business/ what are the objectives to recieve from training (6)

Answer 12

Introduce new equipment
Improve efficiency of workplace
Provides training for unskilled workers-more valuable to business
Decrease chances of accident
Increase oppurtunity of internal promotion
Decrease required supervision

Question 13

What is efficiency

Answer 13

The ability to work quickly with minimal mistakes

Question 14

What are the benefits/aims of training(3)

Answer 14

Improve employees attitude to accept change and point out needs fir attentiion
Increase knowlwdge
Increase skill

Question 15

What are the 3 methods of training

Answer 15

Induction
On-the-job
Off-the-job

Question 16

What is induction training

Answer 16

The best training method for new employees which may take a day-several, explains business activities, customs and procedures and introduces the new employee to their fellow workers.

Question 17

What is on-the-job training

Answer 17

Training for unskilled/semi-skilled workers. Training done on the job by watching a more experienced worker do their work.

Question 18

What are the advantages of on-the-job training(4)

Answer 18

Training tailored to the specific needs of the business
Ensures there is some productivity from worker
Costs less than off the job training
Individual tuition is givenin the workplace therefore no travel costs need be paid

Question 19

What are disadvantages of on-the-job training(3)

Answer 19

Trainor will not be as productive as they are showing the worker what to do
Bad habits may be passes on
Training qualifications may not be recognised outside the business(you dont get a certificate)

Question 20

What is off-the job training

Answer 20

Workers are sent on a couse away from the workplace by their employers, often with specialised trainors.

Question 21

What are the advantages of off-the-job training(5)

Answer 21

A large range of skills can be taught
Workers become more versatile and can be moved around business if crisis arises,
If the course is at night it is cheaper for the business and the employee will still carry out with their normal duties
No output of the employee is lost
Uses expert trainers who have up to date knowledge of business practices

Question 22

What are the disadvantages of off-the job training

Answer 22

High cost
Wages are paid but no work is done
Higher qualifications make it easier for employee to leave and find another job

Question 23

What are the responsibilities of the HR department (6)

Answer 23

1.Redundancy,retrenchment and dismissal-unsatisfactory workers or the business is changing
2.Recruitment snd selection-attracting and selecting candidates to fill vacancies
3.industrial relations-ensure there is effective communication between workforce and management/stopping disputes
4.health and safety-must comply with the laws
5.Training programs-assessing and fullfilling the training needs of employees linked to the future needs of the business
6.wages and salaries-must attract and retain the right people and motivate employees

Question 24

What is recruitment

Answer 24

The process of identifying that the business needs to employ someone up to the point where applications have been recieved

Question 25

What is selection

Answer 25

The process of evaluating candidates for the vacancy and selecting the individual based on the needs of the organisation

Question 26

Why would a business recruit new employees

Answer 26

If they are new
There is a vacancy
If they are expanding

Question 27

Who will normally recruit new employees in a small business

Answer 27

The managers who will be supervising the employee

Question 28

What is the difference between a part-time and full time employee

Answer 28

Part time works between 1-35 hours in a week
A full time employee works 35+

Question 29

Why would a business consider reducing their workforce size (5)

Answer 29

Introduction of automation
Failing demands for goods and services
Closure
Relocating abroad
Jobs in surplus due to a merge

Question 30

Dissmissal vs redundancy

Answer 30

D-employment is ended against will of employee- usually for doing something wrong
R= employee is no longer needed,nothing to do with work or acytions

Question 31

Industrial tribunal

Answer 31

Type of law court that makes judgements on disagreements between a company and its employees

Question 32

Workforce planning

Answer 32

Establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required

Question 33

Why businesses reduce the size of their workforce (5)

Answer 33

Introduction of automation
Failing demand for their goods/services
Factory/shop/office closure
Relocating the factory abroad
A business has merged/been taken over and jobs have become surplus to requirements in the new business

Question 34

How HR decides how many employees + what their skills need to be (4)

Answer 34

Find out skills of present employees
Not including anyone leaving soon (retirement etc.)
Consulting with existing staff
Preparing a recruitment plan

Question 35

Why employees may leave their jobs (4)

Answer 35

Dismissal
Redundancy
Retire
Resign

Question 36

Which workers to make redundant (5)

Answer 36

Those that volunteer
Workers that haven’t been there long, as long time employees will be expensive to make redundant
Workers that don’t have skills essential to the business
Those with a poor employment history
Those in departments that don’t need so many workers

Question 37

Legal controls over employment issues (5)

Answer 37

Employment contracts
Unfair dismissal
Discrimination
Health and safety
Legal minimum wage

Question 38

Contract of employment

Answer 38

Legal agreement between an employer and employee, listing the rights and responsibilities of the workers.

Question 39

What the contract of employment includes (8)

Answer 39

Name of employer + employee
Job title
Date when employment begins
Hours to be worked
Rate of pay +benefits
When payment will be made
Holiday entitlement
Amount of notice the employee must give to end employment

Question 40

Impact of employment contracts on employers and employees (4)

Answer 40

Both know what is expected of them
Provides security to employee
Allows for legal dismissal if employee doesn’t meet conditions of the contract
If the employee fails to meet conditions the employee can seek legally binding compensation

Question 41

Unfair dismissal

Answer 41

When an employer ends an employees contract of employment for a reason not covered by the contract.

Question 42

Impact of unfair dismissal on employer and employee (4)

Answer 42

Employer must keep very accurate records of a workers performance
Employees have security of employment as long as they fulfil their contract
Allows employees to take their employer to an industrial tribunal and get compensation
Makes businesses less likely to treat employees unfairly

Question 43

Reasons employees are discriminated against (5)

Answer 43

Different race/colour
Opposite sex
Considered old/young
Disabled

Question 44

Impact of discrimination on employers and employees (6)

Answer 44

Employees should be treated and payed equally
Cannot advertise roles for specific characteristics (ie. Woman)
All applicants for the job must be treated equally
Staff must be promoted and hired on merit alone (increases motivation)
Employees with disabilities, different religions/races should be treated equally

Question 45

Health and safety at work (5)