Chapter 6 - Motivating Employees Flashcards
Motivation
The reason employees want to work hard and effectively for the business
Reasons why people work (5)
Self-esteem
Job satisfaction
Security
Social-needs
Money
Benefits of a motivated workforce (5)
Willingness to accept change
Higher output per worker
Two way communication
Low labour turnover (less people leaving)
Low absenteeism rates
Low strike rates
Maslows hierarchy (5) +def
Concept of human needs
Each level needs to be achieved before moving on to the next one
-Self actualisation - promotions + responsibility
-Esteem needs - recognition
-Social needs - supportive colluegues
-Security needs - job security
-Physiological needs - wages enough to pay bills
F.W Taylor’s theory + critisisms
Motivation theory - assumed people are motivated by personal gain meaning the more money they get the more motivated. Broke down jobs into simple processes and calculated theoretical output, paying them more money if they reached it.
-too simplistic-employees arent just motivated by money
-cant easily measure each employees output
-if they are unfilfilled there will be no change in productivity.
Herzberg theory
Humans have 2 sets of needs:
Motivators-effects wear off quickly-achievement personal growth,work itself,recognition,promotion
Hygiene/maintenance factors-must be satisfied-status,security,conditions,policies,salary,relationships
Job rotation
Workers swapping around and doing each task for only a limited amount of time before swapping again
Job enrichment
Looking at jobs and adding more tasks that require more skill and/or responsibility
Teamworking
Using groups and allocating specific tasks and responsibilities to them
Hygiene factors (7) +def
Must be satisfied or else they are demotivators. Even if they are satisfied, they are still not motivators, they are just basic requirements to be met (Frederik Herzberg)
-Status
-Security
-Work conditions
-Company policies + administration
-Relationship with supervisor
-Relationship with subordinates
-Salary
Motivators (5)
Achievement
Recognition
Personal growth/development
Advancement/promotion
Work itself
Financial methods of motivation (5)
Wages
Salary
Bonus
Commission
Profit sharing
Wage
Payment for work, usually payed weekly
Wages benefits (2)
Workers are payed on a regular basis and don’t have to wait
Overtime can be payed
Wages drawbacks (2)
Have to be calculated weekly (takes time + money)
Wage clerks have to be employed