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Chapter 8: Recruitment, selection and training of employees Flashcards

1
Q

Circumstances to start recruitment and selection

A

An employee leaves their job and need to be replaced

New business is starting and needs employees

A successful business is expanding and needs employees.

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2
Q

General cycle of recruitment and selection

A

Vacancy arises

Analysis

Description

Specification

Job is advertised

Applications and forms are shortlisted

Interviews and selection

Vacancy is filled

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3
Q

What is job analysis

A

Identifies and records the responsibilities and tasks relating to a job.

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4
Q

What is job description

A

outlines the responsibilities and duties to be carried out by someone employed to do a specific job.

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5
Q

Example of things included in a job description

A

Conditions of employment - salary, hours of work, pension schemes, staff welfare

training that will be offered

opportunities for promotion

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6
Q

What is a job specification

A

Document which outlines the requirements, qualifications, expertise, physical characteristics,
etc., for a specified job.

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7
Q

Example of things in a job specification

A

level educational qualifications

amount of experience

special skills

personal characteristics

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8
Q

What are the two types of recruitment

A

Internal

External

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9
Q

What is internal recruitment

A

When a vacancy is filled by someone who is an existing employee of the business

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10
Q

Advantages of internal recruitment

A

Quicker and cheaper than external

The person is already known to the business and their reliability, ability and potential are known

The person already knows the organisation, the structure, the expectations, etc

Motivating for other employees to see a co-worker being promoted. May think even they can be promoted

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11
Q

Disadvantages of internal recruitment

A

No new ideas or experience come into the business

Rivalry among employees for the promotion or job. Could lead to jealousy and adversity

Quality of internal candidates may be low

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12
Q

What is external recruitment

A

When a vacancy is filled by someone who is not an

existing employee and will be new to the business.

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13
Q

Common ways to advertise job vacancies (external recruitment)

A 
News papers - local and national 
Online recruitment sites 
Specialist magazines 
Recruitment agencies
centers run by the government
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14
Q

Criteria for job advertisement

A

What should be included in the ad
How much advertising should be placed
Advertising cost, if it is within the budget the HR set

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15
Q

Local newspapers (external recruitment)

A

Advertise job vacancies that don’t require high skill

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16
Q

National newspapers (external recruitment)

A

For more senior positions and job vacancies, where there are few or no local people that can fill the roll

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17
Q

Specialist magazine (external recruitment)

A

Helps employ special technical employees

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18
Q

Online recruitment (external recruitment)

A

Offer the ability to create online job adverts for vacant positions in a business. These can be searched by job seekers through their networks.

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19
Q

Recruitment agencies (external recruitment)

A

Specialists in recruiting employees. they hold details of qualified people looking for another job and, when a suitable vacancy arises, they will put forward candidates to be interviewed for the job

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20
Q

Job centers (external recruitment)

A

Place where vacancies, usually for unskilled or semi skilled jobs can be advertised. Details of the vacancy are given to the person(s) interested.

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21
Q

What is job specialisation

A

Include the ‘must-haves’ and desirables of the job.

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22
Q

Diff between job specialization and description

A

Description - general overview of the job

Specialisation - other skills of the jobs eg: excel, java, etc

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23
Q

Methods of application to a job

A

Letter of application

CV or resume

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24
Q

What is a CV

A

curriculum vitae - summary of the person’s qualifications, skills, experience, and qualities.

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25
Some details a CV should include
``` Name Address Work experience interests education and qualifications ```
26
What should the letter of application include
Why the applicant wants the job | Why the applicant thinks their suitable
27
Most common method of selection
Interviews
28
Why is interview a common method of selection
Answers: the applicant’s ability to do the job » any personal qualities that are an advantage or disadvantage » the general character and personality of the applicant in the shortest time frame
29
Other selection methods included in selection process
Group discussions skill tests aptitude tests personality traits
30
What is a skill test (selection process)
Help show the ability of the candidate to carry out certain tasks
31
What is an aptitude test (selection process)
Shows the candidate's ability to gain additional skills.
32
What is a group discussion (selection process)
5 candidates sit together and discuss a topic given by the employer present. Helps show how the candidates work in a team, and how they tackle tasks themselves
33
Who is a part time employee
Work between 1 and 30–35 hours a week.
34
Who is a full time employee
Work more than 35 hours a week
35
Adv of part time employees
More flexible work hours - employees can make time for other things such as children - would be fine with lower pay. Could hire more employees since they cost lesser which results in more ideas. Reduces business costs easier to ask employees just to work at busy times
36
Disadv of part time employees
part-time employees could be less committed - more likely to leave to get another job more difficult to communicate with part-time employees when they are not in work. takes longer to recruit two part-time workers than one full-time employee
37
Adv of full time
More pay (employee) More experience and exposure opp of disadv of part time
38
Disadv of full time
Can get boring less flexible costs more (employer) opp of adv of part time
39
Why companies train their employees
More efficient Less accidents, less supervision Less errors Reduces labour turn over
40
3 types of training
Induction On the job Off the job
41
What is induction training
Introduction given to a new employee, explaining the business’s activities, customs and procedures and introducing them to their fellow workers.
42
How long can induction training be
1 day to 3 months
43
Adv of induction training
Helps employees settle into job quickly Less likely to make mistakes
44
Disadv of induction training
Time consuming Still have to pay them - investment for the company delays the start of the employee commencing their job.
45
What is on the job training
A person is trained by being made to watch a more experienced worker performing a task or by using job rotation.
46
Adv of on the job
Training tailored to the needs of the business At least some output from the workers when they are being trained Costs less than off the job
47
Disadv of on the job
The trainer's productivity may decrease since they have to show the employee what to do, ans questions, etc Bad habits may get passed to the employee from the trainer Might get training qualifications that aren't recog outside the business
48
What is off the job training
involves being trained away from the workplace, usually | by specialist trainers.
49
Examples of off the job
Attending conferences, workshops, etc
50
Adv of off the job
Learn more Learn new things outside the organisation Pick up training qualifications that are recognized by a lot more businesses.
51
Disadv of off the job
Usually more costly Risk of employee leaving after the training OC for the company. could've used that money for expansion or something else
52
What is workforce planning
Establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required
53
What is resignation
A way for employees to leave the company. Usually do this when there are better opportunities elsewhere
54
How to reduce employees
dismissal | redundancy
55
What is dismissal
Is when employment is ended against the will of the employee, usually for not working in accordance with the employment contract
56
When can an employee be dismissed
After a warning, but there is no notice period
57
What is a redundancy
is when an employee is no longer needed or the employer can't retain all the employees and so the employee loses their job. It is not due to any aspect of their work being unsatisfactory
58
Diff between redundancy and dismiall
A compensation is paid to employees when a redundancy happens Compensation could range from 1 week to 6 months worth of salary
59
Legal action related to employment
``` Employment contracts Unfair dismissal Discrimination Health and safety Legal minimum wage ```
60
What is an employment contract
legal agreement between an employer and | employee which entails the rights and responsibilities of workers.
61
Things an employment contract can include
``` Job title name hours to be worked wage rate/salary to be paid holiday entitlement etc ```
62
Why an employment contract is important
Makes sure the employers and employees know what is expected of them Provides security of employment to employee Allows the employee to seek legally binding compensation if the employer violates the contract
63
What is unfair dismissal
This occurs when an employer ends a worker’s contract of employment for a reason that is not covered by that contract.
64
What is an industrial tribunal
is a type of law court that makes judgments on disagreements between companies and their employees, for example, workers’ complaints of unfair dismissal or discrimination at work.
65
Protection against discrimination in the workplace impacts
Employees are treated fairly Must treat all applicants for a job equally

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