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bs > Chapter 8: Recruitment, selection and training of employees > Flashcards

Chapter 8: Recruitment, selection and training of employees Flashcards

1
Q

Circumstances to start recruitment and selection

A

An employee leaves their job and need to be replaced

New business is starting and needs employees

A successful business is expanding and needs employees.

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2
Q

General cycle of recruitment and selection

A

Vacancy arises

Analysis

Description

Specification

Job is advertised

Applications and forms are shortlisted

Interviews and selection

Vacancy is filled

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3
Q

What is job analysis

A

Identifies and records the responsibilities and tasks relating to a job.

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4
Q

What is job description

A

outlines the responsibilities and duties to be carried out by someone employed to do a specific job.

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5
Q

Example of things included in a job description

A

Conditions of employment - salary, hours of work, pension schemes, staff welfare

training that will be offered

opportunities for promotion

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6
Q

What is a job specification

A

Document which outlines the requirements, qualifications, expertise, physical characteristics,
etc., for a specified job.

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7
Q

Example of things in a job specification

A

level educational qualifications

amount of experience

special skills

personal characteristics

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8
Q

What are the two types of recruitment

A

Internal

External

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9
Q

What is internal recruitment

A

When a vacancy is filled by someone who is an existing employee of the business

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10
Q

Advantages of internal recruitment

A

Quicker and cheaper than external

The person is already known to the business and their reliability, ability and potential are known

The person already knows the organisation, the structure, the expectations, etc

Motivating for other employees to see a co-worker being promoted. May think even they can be promoted

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11
Q

Disadvantages of internal recruitment

A

No new ideas or experience come into the business

Rivalry among employees for the promotion or job. Could lead to jealousy and adversity

Quality of internal candidates may be low

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12
Q

What is external recruitment

A

When a vacancy is filled by someone who is not an

existing employee and will be new to the business.

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13
Q

Common ways to advertise job vacancies (external recruitment)

A 
News papers - local and national 
Online recruitment sites 
Specialist magazines 
Recruitment agencies
centers run by the government
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14
Q

Criteria for job advertisement

A

What should be included in the ad
How much advertising should be placed
Advertising cost, if it is within the budget the HR set

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15
Q

Local newspapers (external recruitment)

A

Advertise job vacancies that don’t require high skill

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16
Q

National newspapers (external recruitment)

A

For more senior positions and job vacancies, where there are few or no local people that can fill the roll

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17
Q

Specialist magazine (external recruitment)

A

Helps employ special technical employees

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18
Q

Online recruitment (external recruitment)

A

Offer the ability to create online job adverts for vacant positions in a business. These can be searched by job seekers through their networks.

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19
Q

Recruitment agencies (external recruitment)

A

Specialists in recruiting employees. they hold details of qualified people looking for another job and, when a suitable vacancy arises, they will put forward candidates to be interviewed for the job

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20
Q

Job centers (external recruitment)

A

Place where vacancies, usually for unskilled or semi skilled jobs can be advertised. Details of the vacancy are given to the person(s) interested.

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21
Q

What is job specialisation

A

Include the ‘must-haves’ and desirables of the job.

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22
Q

Diff between job specialization and description

A

Description - general overview of the job

Specialisation - other skills of the jobs eg: excel, java, etc

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23
Q

Methods of application to a job

A

Letter of application

CV or resume

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24
Q

What is a CV

A

curriculum vitae - summary of the person’s qualifications, skills, experience, and qualities.

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25
Q

Some details a CV should include

A 
Name 
Address  
Work experience 
interests 
education and qualifications
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26
Q

What should the letter of application include

A

Why the applicant wants the job

Why the applicant thinks their suitable

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27
Q

Most common method of selection

A

Interviews

28
Q

Why is interview a common method of selection

A

Answers: the applicant’s ability to do the job
» any personal qualities that are an advantage or disadvantage
» the general character and personality of the applicant

in the shortest time frame

29
Q

Other selection methods included in selection process

A

Group discussions
skill tests
aptitude tests
personality traits

30
Q

What is a skill test (selection process)

A

Help show the ability of the candidate to carry out certain tasks

31
Q

What is an aptitude test (selection process)

A

Shows the candidate’s ability to gain additional skills.

32
Q

What is a group discussion (selection process)

A

5 candidates sit together and discuss a topic given by the employer present. Helps show how the candidates work in a team, and how they tackle tasks themselves

33
Q

Who is a part time employee

A

Work between 1 and 30–35 hours a week.

34
Q

Who is a full time employee

A

Work more than 35 hours a week

35
Q

Adv of part time employees

A

More flexible work hours - employees can make time for other things such as children - would be fine with lower pay.

Could hire more employees since they cost lesser which results in more ideas.

Reduces business costs

easier to ask employees just to work at busy times

36
Q

Disadv of part time employees

A

part-time employees could be less committed - more likely to leave to get another job

more difficult to communicate with part-time employees when they are not in work.

takes longer to recruit two part-time workers than one full-time employee

37
Q

Adv of full time

A

More pay (employee)

More experience and exposure

opp of disadv of part time

38
Q

Disadv of full time

A

Can get boring
less flexible
costs more (employer)

opp of adv of part time

39
Q

Why companies train their employees

A

More efficient
Less accidents, less supervision
Less errors
Reduces labour turn over

40
Q

3 types of training

A

Induction
On the job
Off the job

41
Q

What is induction training

A

Introduction given to a new employee, explaining
the business’s activities, customs and procedures
and introducing them to their fellow workers.

42
Q

How long can induction training be

A

1 day to 3 months

43
Q

Adv of induction training

A

Helps employees settle into job quickly

Less likely to make mistakes

44
Q

Disadv of induction training

A

Time consuming
Still have to pay them - investment for the company
delays the start of the employee commencing their job.

45
Q

What is on the job training

A

A person is trained by being made to watch a more experienced worker performing a task or by using job rotation.

46
Q

Adv of on the job

A

Training tailored to the needs of the business

At least some output from the workers when they are being trained

Costs less than off the job

47
Q

Disadv of on the job

A

The trainer’s productivity may decrease since they have to show the employee what to do, ans questions, etc

Bad habits may get passed to the employee from the trainer

Might get training qualifications that aren’t recog outside the business

48
Q

What is off the job training

A

involves being trained away from the workplace, usually

by specialist trainers.

49
Q

Examples of off the job

A

Attending conferences, workshops, etc

50
Q

Adv of off the job

A

Learn more
Learn new things outside the organisation
Pick up training qualifications that are recognized by a lot more businesses.

51
Q

Disadv of off the job

A

Usually more costly
Risk of employee leaving after the training

OC for the company. could’ve used that money for expansion or something else

52
Q

What is workforce planning

A

Establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required

53
Q

What is resignation

A

A way for employees to leave the company. Usually do this when there are better opportunities elsewhere

54
Q

How to reduce employees

A

dismissal

redundancy

55
Q

What is dismissal

A

Is when employment is ended
against the will of the employee, usually for not
working in accordance with the employment contract

56
Q

When can an employee be dismissed

A

After a warning, but there is no notice period

57
Q

What is a redundancy

A

is when an employee is no longer
needed or the employer can’t retain all the employees and so the employee loses their job. It is not due to any
aspect of their work being unsatisfactory

58
Q

Diff between redundancy and dismiall

A

A compensation is paid to employees when a redundancy happens

Compensation could range from 1 week to 6 months worth of salary

59
Q

Legal action related to employment

A 
Employment contracts
Unfair dismissal
Discrimination 
Health and safety
Legal minimum wage
60
Q

What is an employment contract

A

legal agreement between an employer and

employee which entails the rights and responsibilities of workers.

61
Q

Things an employment contract can include

A 
Job title
name
hours to be worked
wage rate/salary to be paid
holiday entitlement etc
62
Q

Why an employment contract is important

A

Makes sure the employers and employees know what is expected of them

Provides security of employment to employee

Allows the employee to seek legally binding compensation if the employer violates the contract

63
Q

What is unfair dismissal

A

This occurs when an employer ends a worker’s contract of employment for a reason that is not covered by that contract.

64
Q

What is an industrial tribunal

A

is a type of law court that makes judgments on
disagreements between companies and their
employees, for example, workers’ complaints
of unfair dismissal or discrimination at work.

65
Q

Protection against discrimination in the workplace impacts

A

Employees are treated fairly

Must treat all applicants for a job equally

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