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bs > Chapter 7 (A) Organization and Management > Flashcards

Chapter 7 (A) Organization and Management Flashcards

1
Q

What is an organisation

A

Many people who come together to provide a good/service

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2
Q

What is an organisational structure?

A

refers to the levels of management and division of responsibilities

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3
Q

Advantages of an organisational structure

A

Easier to assign tasks

Helps you know your position in a company - who you report to, who reports to you.

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4
Q

What is an organisational chart

A

Graphical representation of a company’s organisational structure

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5
Q

Advantages of an organisational chart

A

Know which department is understaffed

Shows t he links between departments

Gives a sense of belongingness to an employee

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6
Q

What is a hierarchy

A

Referrs to the levels of management in an organisation from highest to lowest

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7
Q

What is chain of command

A

Shows how communication and tasks are passed down in a business from top to bottom

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8
Q

What are the two types of organisational structures

A

Tall
Flat

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9
Q

What are the characteristics of a tall organisational structure

A

The number of levels present in the organisational structure is more than that of a flat structure

Narrow

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10
Q

What are the characteristics of a flat organisational structure

A

The number of levels present in the organisational structure is less than that of a tall structure

Wide

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11
Q

Span of control

A

Number of subordinates working directly under a manager

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12
Q

Relationship between span of control and chain of command

A

Inversely related. Wider the span of control, shorter the chain of command

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13
Q

Advantages of a tall structure

A

More managerial positions means that employees are motivated since there are higher chances of promotion

Shorter span of control at each level means that its easier to monitor performance

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14
Q

Disadvantages of a tall structure

A

More costly -> since there are more managerial positions higher salaries have to be paid out.

Communication takes longer since chain of command is longer

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15
Q

Advantages of a flat structure

A

Communication is quick since chain of command is shorter

Less costly since there are less managerial positions, lower salaries have to be paid

Easier to delegate tasks

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16
Q

Disadvantages of a flat structure

A

Less chance of promotion which means that employees may not be as motivated

A lot of burden on the managers since there is a wider span of control. Harder to monitor each subordinates performance

17
Q

What is delayering

A

Removing 1 or more levels of middle management.

18
Q

What happens to employees who get delayered

A

They get transferred, promoted, compensated or resign.

19
Q

Advantages of a short chain of command

A

Employees can get in contact with top management more easily

Communication up and down is quicker

20
Q

Advantages of a wide span of control

A

Easy to delegate tasks
Employees may feel more trusted since there is less direct control from managers

21
Q

What are the CEO’s responsibilities

A

Overall responsibility for day to day management.

Implement decisions of the board of directors

22
Q

Director’s responsibility

A

Head a division of the business

23
Q

What is a manager’s role

A

Responsible for a certain group of tasks or a certain area (factory, outlet, etc)

24
Q

What are a manager’s responsibilities

A

Make sure decisions of directors are carried out

Delegate tasks to members

Take decisions in order to reach department targets

Motivate workers

Solve day to day problems

problems, motivation, targets, delegation, director
PMT DD (physics n math tutor + double ds)

25
Q

Responsibilities of a supervisor

A

Direct control over the employees under them

26
Q

Role of staff managers

A

Don’t have a hierarchy.

Report directly to the CEO, Board of Directors, etc.

27
Q

What do staff managers do

A

Specialise in their tasks such as IT, HR, etc.

28
Q

Functions of Management

A 
C - commanding 
O - organising 
C - controlling 
P - planning
C - coordinating
29
Q

What is the planning function of management

A

Plan for the future, set targets and aims.

30
Q

What is the controlling function of management

A

Managers should be aware of what their employees are doing. Never-ending function

31
Q

What is the organising function of management

A

Delegate tasks and make sure employees have resources to fulfil those tasks

32
Q

What is the commanding function of management

A

Motivate employees, make sure they know what they have to do

33
Q

What is the coordinating function of management

A

Make sure all departments are coordinated

34
Q

Consequences of a manager not performing their functions

A

No sense of direction

No control over employees.

bs (36 decks)

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