Chapter 6 Motivating employees

Question 1

Why do people work

Answer 1

Money
Status
Esteem needs
Social needs

Question 2

Benefits of motivated employees

Answer 2

Output 
Absenteeism
Strikes 
Willingness to accept change
Turnover

TACOS

Question 3

Maslow’s hierarchy

Answer 3

Physiological, security, social, esteem and self-actualization needs

Question 4

Physiological needs

Answer 4

Basic human needs, food, shelter, etc

Question 5

Security needs

Answer 5

Protection against danger and poverty

Question 6

Social needs

Answer 6

Feel a sense of belonging to a team

Question 7

Esteem needs

Answer 7

Status, recognition and independence

Question 8

Self actualization needs

Answer 8

Succeeding to your full protentional

Question 9

F.W Taylor’s theory

Answer 9

Only money motivates employees.

Question 10

H. Hertzberg’s motivation theory

Answer 10

2 factors: Hygiene needs and motivators

Question 11

What are hygiene needs

Answer 11

Essential needs

Working conditions 
Relationships with others 
Job security 
Salary 
Company policies and administration 

Question 12

Motivator

Answer 12

Seek personal growth

Mental health and personal growth
Recognition 
Achievement 
Promotion
Challenging work

MC RAP

Question 13

Motivation methods

Answer 13

Financial

Non-financial

Question 14

Financial methods of motivation

Answer 14

Wages
Salaries
Bonuses
Commissions 
Profit sharing 

Question 15

Non-financial methods of motivation

Answer 15

Job rotation
Job enrichment
teamwork
training
promotion
autonomous work groups

Question 16

Wages

Answer 16

Weekly calculated by either time rate or piece rate

Additional cost to calculate

Question 17

Time-rate

Answer 17

Wages calculated by time put in not output (Quality or quantity don’t matter)

Question 18

Piece-rate

Answer 18

Wages calculated by output not time-rate (Quality doesn’t matter)

Question 19

Overtime

Answer 19

Extra wage for working extra - more hours or more output

Question 20

Salaries

Answer 20

Paid monthly

No overtime

Question 21

Bonuses

Answer 21

Large sum of money at the end of the year.

May be expected every year and could lead to disappointment

Question 22

Commission

Answer 22

Payment relative to number of sales made

Creates competition between staff and may stress them out.

Question 23

Profit sharing

Answer 23

Portion of the company profits are paid to the employees

No profits/less profits may lead to disappointment

Question 24

Fringe benefits

Answer 24

Additional perks and benefits that come with the job

Question 25

Job rotation

Answer 25

Keeps employee interested and provides a challenge

The quality of products may go down

Question 26

Job enrichment

Answer 26

enhancing the job via new responsibilities/skills which creates a challenge
makes the employee feel more trusted

disadv
may cost more to train to do those tasks
in the short term quality of those tasks may go down
employee may feel like work is being dumped on them - demotivating if too much

Question 27

Teamwork

Answer 27

Sense of belongingness

disdav
some employees pref to work alone
could cause conflicts in decision making + friction in the workplace

Question 28

Training

Answer 28

Improving the skills an employee has

costs money to the firm - more adv disadv in ch 8

Question 29

Promotion

Answer 29

Recognition - boost self confidence

motivate employees to work towards a goal

demotivating if they passed up multiple times