Chapter 8: Emotion Flashcards
Emotional Intelligence
the ability to understand and manage one’s own emotions and to be sensitive to others’ feelings
emotions
the body’s multidimensional response to any event that enhances or inhibits one’s goals
EQ
healthy conflict communications, high self-esteem, better life satisfaction, better work place communication
physiological changes
body changes (ie blood pressure, heart rate, hormones, tears, pupil dilation)
non verbal reactions
change in posture, tone, eye use. emotion can cause non verbal and non verbal can cause emotion
reappraisal
rethinking the meaning of emotionally charged events in ways that alter their emotional impact (ie nervous for speech or excited for a speech?)
verbal expression
sometimes putting words to feelings help you all manage them
Influences on Emotional Expression
- personality; extroverts report more (+) emotion than introverts
- culture; different cultures express emotions in different ways (individualistic vs. collectivistic)
- gender; impact experience and expression of emotions (women better at picking up on emotion and express more emotions)
- social conventions and roles; emotions we do share are usually the positive ones
- social media; more emotion online than in person
emotional contagion
the process by which emotions are transferred from one person to another
Guidlines to Expressing Emotions (6)
- recognize your feelings
- choose the best language
- show multiple feelings
- recognize the difference between feeling and acting
- accept responsibility for your feelings
- choose the best time and place to express your feelings
facilitative emotions
contribute to effective functioning
debilitative emotions
hinder or prevent effective performance
rumination
recurrent thoughts not demanded by the immediate environment (holding to an emotion for a long time)
rational emotive approach
keep facilitating feelings, loose debilatative
cognitive interpretation
the key to changing feelings is to change our thoughts
fallacy of perfection
communicator should be able to handle any situation with confidence: unrealistic and might run into inability to say “i don’t know”
fallacy of approval
belief that it’s important to obtain everyone’s approval:
communicators try to be accepted by everyone and possiblly sacrifice their own principles
fallacy of should
when can’t distinguish between what actually is and what should be: expecting people to behave differently, results in wasted energy, unhappiness, blinded in change oppurtunities
fallacy of overgeneralization
based beliefs on a limited amount of information:
to ourselves and other people (i.e. you never dlisten to me), can lead to anger
fallacy of causation
belief that communicators should do nothing that can hurt or inconvenience others because it will cause undesirable feelings
fallacy of helplessness
suggests that forces beyond our control determined satisfaction in life
fallacy of catastrophic expectations
if something bad will happen, it probably will happen (Murphy’s Law)
Minimizing Debilitative Emotions
- monitor your emotional reactions
- note the activating event
- record your self talk
- Dispute your irrational beliefs
