Chapter 8: Emotion

Question 1

Emotional Intelligence

Answer 1

the ability to understand and manage one’s own emotions and to be sensitive to others’ feelings

Question 2

emotions

Answer 2

the body’s multidimensional response to any event that enhances or inhibits one’s goals

Question 3

EQ

Answer 3

healthy conflict communications, high self-esteem, better life satisfaction, better work place communication

Question 4

physiological changes

Answer 4

body changes (ie blood pressure, heart rate, hormones, tears, pupil dilation)

Question 5

non verbal reactions

Answer 5

change in posture, tone, eye use. emotion can cause non verbal and non verbal can cause emotion

Question 6

reappraisal

Answer 6

rethinking the meaning of emotionally charged events in ways that alter their emotional impact (ie nervous for speech or excited for a speech?)

Question 7

verbal expression

Answer 7

sometimes putting words to feelings help you all manage them

Question 8

Influences on Emotional Expression

Answer 8

• personality; extroverts report more (+) emotion than introverts
• culture; different cultures express emotions in different ways (individualistic vs. collectivistic)
• gender; impact experience and expression of emotions (women better at picking up on emotion and express more emotions)
• social conventions and roles; emotions we do share are usually the positive ones
• social media; more emotion online than in person

Question 9

emotional contagion

Answer 9

the process by which emotions are transferred from one person to another

Question 10

Guidlines to Expressing Emotions (6)

Answer 10

1. recognize your feelings
2. choose the best language
3. show multiple feelings
4. recognize the difference between feeling and acting
5. accept responsibility for your feelings
6. choose the best time and place to express your feelings

Question 11

facilitative emotions

Answer 11

contribute to effective functioning

Question 12

debilitative emotions

Answer 12

hinder or prevent effective performance

Question 13

rumination

Answer 13

recurrent thoughts not demanded by the immediate environment (holding to an emotion for a long time)

Question 14

rational emotive approach

Answer 14

keep facilitating feelings, loose debilatative

Question 15

cognitive interpretation

Answer 15

the key to changing feelings is to change our thoughts

Question 16

fallacy of perfection

Answer 16

communicator should be able to handle any situation with confidence: unrealistic and might run into inability to say “i don’t know”

Question 17

fallacy of approval

Answer 17

belief that it’s important to obtain everyone’s approval:

communicators try to be accepted by everyone and possiblly sacrifice their own principles

Question 18

fallacy of should

Answer 18

when can’t distinguish between what actually is and what should be: expecting people to behave differently, results in wasted energy, unhappiness, blinded in change oppurtunities

Question 19

fallacy of overgeneralization

Answer 19

based beliefs on a limited amount of information:

to ourselves and other people (i.e. you never dlisten to me), can lead to anger

Question 20

fallacy of causation

Answer 20

belief that communicators should do nothing that can hurt or inconvenience others because it will cause undesirable feelings

Question 21

fallacy of helplessness

Answer 21

suggests that forces beyond our control determined satisfaction in life

Question 22

fallacy of catastrophic expectations

Answer 22

if something bad will happen, it probably will happen (Murphy’s Law)

Question 23

Minimizing Debilitative Emotions

Answer 23

1. monitor your emotional reactions
2. note the activating event
3. record your self talk
4. Dispute your irrational beliefs