Chapter 7: Listening

Question 1

Listening

Answer 1

the active process of making meaning out of antoher person’s spoken message

Question 2

people-oriented style

Answer 2

listening style; emphasize concern for other people’s emotions and interests

Question 3

action-oriented style

Answer 3

listening style; emphasizes organization and precision

Question 4

content-oriented style

Answer 4

emphasizes intellectual challenges

Question 5

time-oriented style

Answer 5

emphasizes efficiency

Question 6

Misconceptions about Listening

Answer 6

• hearing is the same as listening
• listening is natural and effortless
• all listeners hear the same messages

Question 7

Stages of Effective Learning

Answer 7

(H.U.R.I.E.R.)

Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding

Question 8

Informational Listening

Answer 8

listening to learn something

Question 9

Critical Listening

Answer 9

listening with the goal of evaluating or analyzing what you hear

Question 10

empathetic listening

Answer 10

listening in order to experience what another person is thinking or feeling

Question 11

pseudolistening

Answer 11

using feedback behaviors to give false impression that you’re listening

Question 12

selective attention

Answer 12

listening only to what one wants to hear

Question 13

Barriers to Effective Listening

Answer 13

• noise
• pseudolistening and selective listening
• selective attention
• glazing over
• rebuttal tendency
• closed-mindedness
• competitive interrupting

Question 14

glazing over

Answer 14

listening but allowing your mind to wander but still may miss important details and may listen less critically, may appear that you are not listening

Question 15

rebuttal tendency

Answer 15

planning how to argue while partner is still speaking

Question 16

closed-mindedness

Answer 16

refusing to listen to things that you don’t agree with

Question 17

competitive interrupting

Answer 17

use interruptions because they’re trying to take control of situation, speak more and think what they say is more important

Question 18

confirmation bias

Answer 18

tendency to pay attention only to info that supports one’s beliefs while discounting or ignoring info that doesn’t (looking for things to confirm an opinion we already have)

Question 19

continuer statement

Answer 19

acknowledge speaker’s feelings, identify speakers’ emotions, encourage your partner to continue

Question 20

terminator statements

Answer 20

encourage partner to end conversation (eye roll)

Question 21

Becoming a Better Listener

Answer 21

avoid confirmation bias, be critical listener by checking credibility, give continuer statements, avoid terminator statements