Chapter 7: Listening Flashcards
Listening
the active process of making meaning out of antoher person’s spoken message
people-oriented style
listening style; emphasize concern for other people’s emotions and interests
action-oriented style
listening style; emphasizes organization and precision
content-oriented style
emphasizes intellectual challenges
time-oriented style
emphasizes efficiency
Misconceptions about Listening
- hearing is the same as listening
- listening is natural and effortless
- all listeners hear the same messages
Stages of Effective Learning
(H.U.R.I.E.R.)
Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding
Informational Listening
listening to learn something
Critical Listening
listening with the goal of evaluating or analyzing what you hear
empathetic listening
listening in order to experience what another person is thinking or feeling
pseudolistening
using feedback behaviors to give false impression that you’re listening
selective attention
listening only to what one wants to hear
Barriers to Effective Listening
- noise
- pseudolistening and selective listening
- selective attention
- glazing over
- rebuttal tendency
- closed-mindedness
- competitive interrupting
glazing over
listening but allowing your mind to wander but still may miss important details and may listen less critically, may appear that you are not listening
rebuttal tendency
planning how to argue while partner is still speaking
closed-mindedness
refusing to listen to things that you don’t agree with
competitive interrupting
use interruptions because they’re trying to take control of situation, speak more and think what they say is more important
confirmation bias
tendency to pay attention only to info that supports one’s beliefs while discounting or ignoring info that doesn’t (looking for things to confirm an opinion we already have)
continuer statement
acknowledge speaker’s feelings, identify speakers’ emotions, encourage your partner to continue
terminator statements
encourage partner to end conversation (eye roll)
Becoming a Better Listener
avoid confirmation bias, be critical listener by checking credibility, give continuer statements, avoid terminator statements
