Chapter 8

Question 1

Banquet Event Order (BEO)

Answer 1

A form most often used by hotels to provide details to personnel concerned with a specific food & beverage function or event room setup.

Question 2

Convention Services Manager (CSM)

Answer 2

Professional at a hotel convention center or convention bureau who is responsible for event operations management on all levels.

Question 3

Integrated Communication

Answer 3

Seemless blend of messages so the organization develops a positive and similar image across stakeholder groups.

Question 4

Post Event Report (PER)

Answer 4

The industry preferred term for a report of the details and activities of an event. A collection of post event reports over time will provide a comprehensive history for an event.

Question 5

Pre-Conference Meeting

Answer 5

Precon. A meeting at the primary facility at which an event will take place just prior to the event beginning. Attendees generally include the primary event organizer, representatives of the event organizer/host organization department heads of the facility, other staff as appropriate and contractors.

Question 6

After Action Review (AAR)

Answer 6

A structured review or debrief process for analyzing what happened, why it happened and how it can be done better by the participants and those responsible for the project or event.

Question 7

Aggregate Results

Answer 7

Data informed by the compilation or collection of information about a meeting in order to evaluate its success or identify area for improvement.

Question 8

Communication Flow

Answer 8

A description of the manner in which content or information flows between the instructor, speaker or facilitator and the attendees and/or learners.

Question 9

Daily Onsite Meeting

Answer 9

A time each day for the meeting/event staff to review the activities of the day identifying any issues that need to be addressed and discuss any changes for the following day, used typically for multi-day meetings/events.

Question 10

Function Sheet

Answer 10

Same as BEO.

Question 11

In-House Provider

Answer 11

Contracter retained by a facility to be on-site and provide services as needed, sometimes on an exclusive basis. In some cases planners are not required to use their services but may be charged a surcharge or facility fee for bringing in an outside contractor for the same service.

Question 12

Logistics Provider

Answer 12

Companies who manage the movement of materials from location to location in a timely fashion - Ie: Freeman

Question 13

Meeting Event Order (MEO)

Answer 13

See Function Sheet.

Question 14

Non-Exclusive or Discretionary Provider

Answer 14

Services provider at an exhibition hired at the discretion of the organizer or exhibitor.

Question 15

Official Services Contractor (OSC)

Answer 15

Organization appointed by show management to provide services such as setup and tear down of exhibit booths and to oversee labor, material handling and loading dock procedures.

General service contrator - Freeman

Question 16

Post-Convention Meeting

Answer 16

Postcon. At the primary facility at which an event occured just after it has ended. Attendees generally include the primary event organizer, representatives of the event organize, etc. The agenda focuses on evaluatin the implementation of the event and collecting data needed to completing an APEX post event report. Final review bill with AP

Question 17

Pre-Convention Meeting

Answer 17

Precon. At the primary facility at which an event will take place just prior to the event beginning. Attendees generally include the primary event organizer, representatives of event organizer, etc. The agenda focuses on reviewing the purpose and details of the event and making final adjustments as needed.

Question 18

Pre-Departure Meeting

Answer 18

A meeting for organizational staff that takes place prior to departing for the meeting or event. The agenda focuses on reviewing the onsite meeting details, roles and responsibilities.