Chapter 7 Flashcards
Americans with Disabilities Act (ADA)
ADA - US legislation passed in 1992 requiring public buildings (offices, hotels, restaurants, etc.) to make adjustments meeting minimum standards to make their facilities accessible to individuals with physical disabilities.
Complete Meeting Package (CMP)
CMP - An all inclusive plan offered by conference centers; includes lodging, all meals and support services.
Congress Center
A facility, outside the US, whose purpose it is to host trade shows, public shows, convention and other large functions; it combines exhibition space with a substantial number of smaller meeting and event spaces.
Convention Center
Facility whose purpose it is to host trade shows, public shows, conventions and other large functions and that combines exhibition space with a substantial number of smaller meeting and event spaces. A convention center may be purpose-built or converted and municipally or privately owned.
Ie - MCP: has exhibit space AND meeting space
Dashboard
An interactive table of contents used in project management when communicating with multiple parties via the internet.
Destination Management Company (DMC)
A professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics.
Destination Marketing Organization (DMO)
A not-for-profit organization defined and recognized by it’s incorporated local government entity as the representative organization responsible for promoting the economic development of their community through travel and tourism. DMOs assist planners by providing info on local resources and services, including site selection, preconference/post convention services.
E-RFP
An electronic document (RFP) that stipulates what services the organization wants from an outside contractor and requests a bid to perform such services.
Event Manager (EM)
The individual that coordinates all of the meeting’s needs before during and after the meeting.
Exclusive Service
Contractor appointed by event or venue management as the sole agent to provide specific service or products.
Face-to-Face Meeting
A gathering of people in a common location for the purpose of learning, transacting business or socializing.
GAP Analysis
A project management tool to help determine what needs to be accomplished in order to meet the outcomes; also known as a discrepancy analysis.
High Season
Period when the demand for a supplier’s product or service is highest. Prices general increase in high season. (Peak Season)
In-house Service
An adjective used to define services which are performed within the company or organization, rather then being subcontracted.
Low Season
Period when the demand for a supplier’s product or services is lowest. Prices generally decrease in low season. (Value Season)
Meeting Environment
The space in which people gather for a meeting.
Meeting Experience
Term that emphasizes the holistic effects of the meeting on the attendee, including the emotional and intellectual effects of the meeting.
Meeting Structure
In the meeting industry, the public name for the meeting is based on the structure, ex - institute, convention, symposium, etc.
Program Component
One of several building blocks of the meeting concept; focuses on delivering specific outcomes and results in a cohesive program for attendees.
Program Manager
An individual who manages a variety of projects, other activities, employees and resources which are interrelated and often interdependent.
Program Outcome
The anticipated results from the learning that attendees will achieve through program attendance.
What do we want them to learn?
Project
A temporary and unique product, service or initiative. From the perspective of the meeting industry, a project could be any meeting or event that meets the basic definition.
