Chapter 12

Question 1

Competency Standards

Answer 1

A list of requirements for effective peformance in a specific work area often used as the basis for defining knowledge skills and appropriate application for those in the workplace.

Question 2

Knowledge, Skills and Abilities

Answer 2

(KSA) A series of narrative statements that are deemed to be required to perform a specific job competently.

Question 3

Familiarization Trip

Answer 3

FAM Trip. A program designed to acquaint potential buyers with specific destinations or services and to stimulate the booking of an event, often offered in group’s, but sometimes on an individual basis.

Question 4

Strategic Sourcing

Answer 4

A procurement process that continuously improves by re-evaluating purchasing activities to reduce costs, while maintaining or improving value to the relationship.

Question 5

Flag Protocal

Answer 5

1) All flags should be the same size and raised to the same level.
2) Should not be used to advertise.
3) Placed in alpha order based on the hosting country alphabet.
4) National Anthem of the visiting team played first.