Chapter 7 - Modelling Business Processes Flashcards
Give four reasons for creating business process models
Understand existing process
Training
Consistency
Identify problems
What four areas external to an organisation need to be considered in context of the business environment?
Suppliers
Customers
Competitors
PESTLE
What is the difference between process maps and business process models?
Process maps show related processes and interactions in a single diagram (high level).
Business process models show more detailed view of each of the processes
Give example of the attributes that define successful value propositions?
Functionality Price Quality Choice Availability
Image
Relationship
What is ‘Process’
Entire set of activities that start with a triggering event and end with output being delivered.
What is ‘Task’?
Refers to individual activity within the overall process
What is ‘Step’?
Refers to activities carried out within an individual task.
Where is a frequent problem found with business processes?
Hand-offs
What types of issues should be considered when analysing business processes?
Duplication
Redundancy
Lack of Standardisation
Incompleteness
Inconsistent control
How might a perfectly designed process still fail performance objectives?
Lack of skills
Insufficient resources
Poor process management
In what two ways are business rules categorised?
Constraints
Operational guidance
List ways processes can be improved
Simplify
Extend
Remove bottlenecks
Change sequence
Redefine process boundary
Automate
Redesign
What types of automated solutions are relevant to process improvement?
Bespoke IT development
Packaged applications
Workflow Management Systems
Straight Through Processing
What type of internal measure can be used to manage processes?
Objectives
Critical Success Factors
Key Performance Indicators
What is a common problem with internal measures?
Often focus on what the organisation wants to achieve and not what the customer values.
